Reviews
Excellent service and especially the customer service!...
Excellent service and especially the customer service! Diana is personable, excellent to work with, always makes the visit a positive experience, and goes out of her way to ensure I am happy with my vehicle and my visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Katy is an amazing salesperson. She is very personable...
Katy is an amazing salesperson. She is very personable and knew so much about the vehicle we were purchasing. She went above and beyond. We are so happy with the purchase of our Kia Stinger and thankful Katy was our salesperson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kat, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katy was a great help! Thank you again for your business and kind words, and we hope you love your new Stinger. Take care! - Madison Magnus, Customer Relations Manager
Service at Jim Ellis Kia of Kennesaw
Did a great job taking care of my car. Car was serviced with great car. Given car back before expected time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Let me preface by saying everyone I have met here has...
Let me preface by saying everyone I have met here has been friendly and professional. My bad experience is related to a 4+ hour wait time for a 5 minute maintenance... and yes, I had an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear that our staff was friendly and professional, and we do apologize for any inconvenience that your wait time may have caused you. We do our best to get our service appointments in and out in a timely manner, but sometimes a service can take longer than expected. Please reach out if you have any further questions or concerns. Take care! Best regards, Madison Magnus, Customer Relations Manager
Thanks for the reply, and I understand service times can not be 100% guaranteed, but I was there 4 hours before my vehicle was even looked at. I would have expected some sort of credit offered for the inconvenience. Instead, I was told that I owed about 100 dollars for the techs time?! Mind you, my car was probably in the shop for less than 15 minutes. I was able to get the fee waived, but that only extended my time at the dealership. I responded to an email a couple days after my visit sharing my experience in detail but never heard back. I bought my car here just a few months ago and I also have a 2015 Kia. I have been getting my service done at a different dealership that is closer to my house, but planned on switching to this location since you helped get us the car we were looking for. Now, because of my recent experience and then the lack of concern following, I think I will go back to my previous dealer for all services. Again, I understand things happen but I also feel like there is opportunity to make things right when issues come up.
Finally got noise in back of my vehicle fixed. Kudos to...
Finally got noise in back of my vehicle fixed. Kudos to the technician that found the problem. Thanks Mikey Downes in service dept for great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mikey and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Took 3 tries to get my car fixed. Spent about 1k for...
Took 3 tries to get my car fixed. Spent about 1k for probably a 100 dollar fix, hopefully the issue doesn’t come back. Service advisor did his best to accommodate the situation but my daughter explicitly told them the battery wasn’t bad and they didn’t listen. I’m willingly to give the service department another try but very disappointed in what happened and the multiple trips and time that had to be spent to take care of this issue.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We hate to hear that our service didn't meet your standards and we hope you reach out if you have any further questions or concerns. We thank you for your business and honest feedback. Take care! Best regards, Madison Magnus, Customer Relations Manager
The people at Jim Ellis are so friendly and helpful! I...
The people at Jim Ellis are so friendly and helpful! I love the fact that I get a free car wash every time I take car for service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Service was completed in estimated time. And it was nice...
Service was completed in estimated time. And it was nice to get a wash included! Would be nice to have more service specials or coupons.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Please check our website as we update our specials and coupons monthly. Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Great Customer Service!
I purchased my 2017 Sorento new through what was then Cobb County Kia. At that time (with some pressure about how great it was), I purchased a “tires for life,” policy that would supposedly keep the tires in good repair and allow for replacement of worn tires as needed. Long story short, that dealership went out of business and I was left holding the bag on a $2k purchase on top of the vehicle price. After going back-and-forth with Jim Ellis, I contacted the previous owner of the dealership, Scott Smith, in hopes that he would make things right. I personally spoke to Mr. Smith, who promised he would check into it and get back with me...a year later, I have yet to hear from him. Repeated calls to his dealership (Nissan Union City), have gone unanswered. In checking with Better Business Bureau, I found numerous complaints regarding Smith and his business practices with many of the same problems I experienced. I finally contacted Mr. Mike Boyd, General Mgr. of Jim Ellis Kia. Mr. Boyd reached out to me and made arrangements to assist me, even though his dealership had nothing to do with the worthless bill of goods warranty sold to me by Cobb County Kia. The action Mr. Boyd and Jim Ellis took meant the world to me, as it showed me there are still good, honest, reliable people in the world. They have gained a lifetime customer by doing the right thing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our General Manager and team could help out! We're so glad that our service surpassed your expectations, and we're so glad that we could assist with this issue. Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Customer Service with service and repair
My service by Camille Williams was impeccable as always. She?s extremely helpful, kind and relatable to me as a repeat customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kelly, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille and our team could help out! Thank you again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager