Jim Ellis Kia of Kennesaw

Very nice experience! Elli was friendly, knowledgeable, and timely. The overall interaction with the entire team was pleasant. Staff is courteous and friendly. Nice area to wait also.

Great experience! Cameron was friendly, knowledgeable, and timely. The overall interaction with the entire team was pleasant. No pressure for sales. I would recommended this dealer and Cameron for a great buying experience.

Thank you so much. I love my new car. Everyone who help us was great. I will be coming back to get my daughter her first car. Service was great!

Great experience and very helpful staff! The team was friendly, knowledgeable, and walked us through each step. Thank you so much to the team for everything!

My experience when it comes to the service department at this location is absolutely terrible. It started over three or four weeks ago when my Kia stinger had a recall. I called to make the appointment and set it up online and even asked the person if they have the part to complete this and they said yes. Then I drop my vehicle off leave it for eight hours only to get called at the end of the day saying “hey sorry we don’t have the part we’re gonna have to order it bring it in next week.”. so then the next week comes I take the vehicle and it gets installed. I picked it up put it in my garage and went out of town. When I got back I realized that the windshield wiper had been broken or messed up and did not cover the window anymore also that my vehicle started overheating for no reason. I schedule another appointment to address this issue at 9:30 in the morning then I drop it off and at 3o’clock get a phone call saying that it’s not in yet and there’s no guarantee they can look at it. I asked to speak to a service manager and I’m told that he would not be available until Monday so yet again I will go pick up this car without it being repaired or without anyone in management speaking to me. I purchased this vehicle brand new due to the fact that I heard Kia was amazing and had a wonderful warranty. Just even the fact of what has happened so far and that my vehicle is overheating since they worked on it and that my wiper is busted you would think someone in management would be apologetic and have a level of urgency in resolving this issue. Although they have not told me that they will not pay for it yet they’re trying to charge me a diagnostic fee just to look at it which makes no sense when it’s some thing that they caused. I will update this reading and add notes once it’s complete. I hope they do the right thing. I will say everyone there is very friendly there just seems to be a lack of leadership presence and the mindset just to make things right with customers. It’s more of a just get in line maybe we can help you sorry we’re busy type environment. If they do not repair my car I will never buy another Kia from this establishment ever again.

Excellent customer service. Very professional. Reviews all service thoroughly with you prior to service. Staff is always courteous and friendly. Nice area to wait also

I've been taking my car to Jim Ellis Kia for years now and have always gotten friendly and knowledgeable service from Diana, Jason, and Lavar. They make a great team!

Brett Jones was an amazing sales rep. He was very thorough in helping me find exactly what I needed, answering any questions I had and finding the best financing for me. He even drove my new vehicle to my work place the next day as it was not ready the day I bought it. He went above and beyond!

The representative recommended what i needed to get done base on my cars current condition and gave me a small discount on my service since it was more that anticipated

Oil and filter change,, tires rotated and recall accomplished for a great pricy.