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Jim Ellis Kia of Kennesaw

(6,966 reviews)
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 603-6051 (877) 603-6051
Used (877) 284-3129 (877) 284-3129
Service (877) 845-9378 (877) 845-9378

Reviews

(6,966 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

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It was my first time having my car serviced (oil change)...

It was my first time having my car serviced (oil change) and Diana Bell was friendly, informative, and walked me through everything. 10/10 would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Jclonts13719, your positive review means a lot to us and we’re happy we could help you! Your comments keep us motivated and working hard for all our guests. Thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business. Take care!

For almost 5 years I have been bringing my 2012 Sportage...

For almost 5 years I have been bringing my 2012 Sportage to Kennesaw Kia for service because of the Great service & Great staff. Therefore Kennesaw Kia is where I want to buy my next Kia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Debra.buis, your positive review means a lot to us and we’re happy we could help you! Your comments keep us motivated and working hard for all our guests. Debra.buis, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business. Take care! - Madison Magnus, Customer Relations Manager

Awesome service as always. The staff is extremely...

Awesome service as always. The staff is extremely courteous and friendly. Jason was very helpful in helping me get my car serviced the other day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was able to help solve your issues. Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Kia Sportage

Diana Bell is exceptional. She truly cares about her customers. Courtesy car was offered to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2020 Kia Niro Purchase from Jim Ellis

Mr. Bryson Smith - as well as the entire Jim Ellis "Family" at Kennesaw, GA - provided a "Top-Notch" buying experience. Both Bryson and the EV Service Manager were able to answer all my questions and provide expert guidance in the purchase of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thomas, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! We're glad that our team was able to help out, and we hope you love your new car. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

The service provided was done quickly and all involved...

The service provided was done quickly and all involved were professional and answered all of my question in a professional manner the car runs great. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Jason is always super helpful and nice. Always answers...

Jason is always super helpful and nice. Always answers any questions I have whether it’s in person or by email. Service is always quick and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! We're so glad that our team was able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Quick easy and upfront. The service team is all very...

Quick easy and upfront. The service team is all very professional with their work. Any extra work is always discussed so you are never surprised at what needs to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

I had an amazing experience purchasing a Cadillac....

I had an amazing experience purchasing a Cadillac. Salesman Greg was helpful in explaining the features offered with the SRX model. I left feeling like I made the right decision!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thanks again for your business and kind words, and we hope you love your new Cadillac. Take care! - Madison Magnus, Customer Relations Manager

I had a great experience with Ms. Camille Williams when I...

I had a great experience with Ms. Camille Williams when I went in for maintenance. She explained what I needed to get done, would could be done right away and what could wait. I highly recommend her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! We're so glad that our team could help out, and we hope to see you next visit. Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager