Skip to main content

Jim Ellis Kia of Kennesaw

(6,966 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 603-6051 (877) 603-6051
Used (877) 284-3129 (877) 284-3129
Service (877) 845-9378 (877) 845-9378

Reviews

(6,966 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

Want to share your experience with this dealership?

Write a review

Friendly and fast service despite them being incredibly...

Friendly and fast service despite them being incredibly busy! I just had an oil change and tire rotation but was in and out pretty quickly. This service department is always a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

survey

LOVE THIS PLACE AND EMPLOYEE'S. Always friendly and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service love the experience on Saturday of my...

Great service love the experience on Saturday of my visit, excellent service all the time, keep up good work staff and team, dumbs up guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team was able to help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Greg was an absolute pleasure to work with. The k5 we...

Greg was an absolute pleasure to work with. The k5 we purchased was beautiful and the dealership made every step of the way easy! We will definitely be back in the future for service and any other car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thanks again for your business and kind words, and we hope you love your new K5. Take care! - Madison Magnus, Customer Relations Manager

Excellent job servicing my 2016 Kia Sorento! No hassle...

Excellent job servicing my 2016 Kia Sorento! No hassle customer service, Camille did a great job explaining the service needs of my vehicle based on mileage. Great all round experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

The best dealer in town and super service very helpful...

The best dealer in town and super service very helpful and always willing to work with you and understand your needs great to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Mrs. Lisa King kept us posted & everything was fixed &...

Mrs. Lisa King kept us posted & everything was fixed & all her recommendations were done. Larvas took care & checked me in because MRS. King had a customer ahead of me. He also got me a ride home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lisa & Lavar were great helps! We're so glad that we could help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

I always a great experience working with Diana at the...

I always a great experience working with Diana at the service department. She makes sure everything is done correctly and if it’s not she makes sure it is

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! We're so glad that we could help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

The technical problem was a dealer installed option that...

The technical problem was a dealer installed option that failed, and that cost me $300 to remove. I understand the cost of labor, but given it's the same physical dealership I bought it from (different management) it just didn't 'feel' fair. Also, the battery I ok'd to install was the factory replacement which should have been ~$165 - I was told it was backordered and reluctantly agreed to a napa battery that I could have bought for 135 + tax; ended up costing me ~$200. Given that I verbally agreed to the factory replacement, you could have at least price matched don't you think? I like taking my vehicle to the dealership for factory repairs, but it's the little things listed above that keep me wary. Also, they didn't test the horn because then they would have known I pulled the fuse for it when it went berserk. How many points was that inspection supposed to be??

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We try to keep our pricing competitive for our area, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards. - Madison Magnus, Customer Relations Manager

Purchasing my vehicle was easy! The experience was what...

Purchasing my vehicle was easy! The experience was what buying a car should be! Answered all my questions and got everything sorted out just right! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager