Reviews
Thank you KatherineGreat service in the midst of a...
Thank you Katherine Great service in the midst of a pandemic Easy process and competitive price made us happy and certainly will recommend to others
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katherine was a great help! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
It was a great buying experience. I felt listened to,...
It was a great buying experience. I felt listened to, understood, and presented with options based on what I was looking for. Cameron did a fantastic job creating rapport quickly and made it easy to buy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Cameron was a great help! We're so glad that we were able to help out, and we hope you love your new car. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I bought my last two Kia Souls at a different dealership....
I bought my last two Kia Souls at a different dealership. I am so glad that I went with Jim Ellis for my third. It was a wonderful experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope you love your new Soul. Take care! - Madison Magnus, Customer Relations Manager
Frederick was very knowledgeable of what I needed. He...
Frederick was very knowledgeable of what I needed. He also is a very approachable person. I was happy to have him as my contact person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! We're so glad that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
it was amazing they really worked with me I loved every...
it was amazing they really worked with me I loved every aspect of the process Brian Gallagher was awesome as well. just amazing he needs a raise thanks a lot Brian!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Brian was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I am very satisfied of your services. People working here...
I am very satisfied of your services. People working here are doing excellent job, especially Lisa King.Please, congratulate her for her outstanding services. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lisa was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Greg in Sales was great and friendly. They didn't have...
Greg in Sales was great and friendly. They didn't have the original car I wanted, so I ended up paying more than I wanted for a different car, but all in all it was a good process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Very helpful...made me feel welcome and took the time...
Very helpful...made me feel welcome and took the time needed with a great attitude. Katherine coordinated the other folks involved in the transaction and was entirely helpful throughout.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katherine was a great help! We're so glad that we were able to help out, and we hope you love your new car. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
The only good experience was the car wash afterwards.. I...
The only good experience was the car wash afterwards.. I came to Jim Ellis with a check engine light issue. I the 2015 Kia Soul scanned elsewhere and it said large leak which pointed to an emissions issue. Which should be under warranty for 8 years or 80,000 miles. Jim Ellis Kia wanted to charge me $145.00 just to scan the car. I couldn't afford that. So I wasted my trip and day! While I enjoy my Kia, this will be the last time I own one...I will not be back! Jerald Camp
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. I've reached out to our service manager for clarification on this situation, and I'm happy to say I have a response. The $145.00 fee was to diagnose the vehicle to determine if it is covered under warranty, if the repairs are covered under warranty the diagnostic fee would be waived and no charge to the customer. If said repairs are not covered and the customer elects to have the repairs performed here the fee is also waived. The only time the customer pays the diagnostic fee is when the repairs are not covered under warranty and they elect not to have any of the repairs performed. If you have any additional questions or concerns, please don't hesitate to reach out to us. Best regards. - Madison Magnus, Customer Relations Manager
Service was great as usual but I was disappointed that it...
Service was great as usual but I was disappointed that it took several hours for service rep to call me back. My car was done at 9:00 AM ( after I dropped it off the night before)?but after I authorized one additional service item it took all day for a notification that my car was done.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out. In regards to the miscommunication, we deeply apologize for that and any inconvenience that may have caused you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your business. Take care! - Madison Magnus, Customer Relations Manager