Reviews
Jim Ellis goes out of it's way to make their customers...
Jim Ellis goes out of it's way to make their customers feel welcome and well taken care of you . Diana Bell is the Service Supervisor that I work with and I have been very pleased with the relationship
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
We purchased a vehicle on Sept 23rd. It's now Nov 7th and...
We purchased a vehicle on Sept 23rd. It's now Nov 7th and our dealer tags have expired and we still don't have our real license plates. We've reached out to Jim Ellis multiple times to find out where our plates are, and they're telling us that they can't send us a new temporary tag while they work out the issue with the real plates, and that they also can't tell us when we'll have our real plates. Basically now that they have our money there's no concern whatsoever with following up on making sure we get our license plates.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jason helped me out so much. I’ve never had a car...
Jason helped me out so much. I’ve never had a car dealership be so helpful and thorough. Best Kia location I’ve been to
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Best service because of Jason
So I will give Camille Williams an excellent rating for...
So I will give Camille Williams an excellent rating for keeping me in the loop for what was going on with my car and getting me to and from my house. However, I can't agree on the cost of the front brake service. I have never paid that amount of money for a front brake job. I just thought it was too much money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! We're so glad that we were able to help out during your visit. In regards to our pricing, we try to keep our pricing very competitive in the area. Please don't hesitate to reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager
Service was impeccably great! I always enjoy the...
Service was impeccably great! I always enjoy the attention the staff gives everyone I come in to service my car. I will not go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
The purchase process was relatively smooth from e-mail...
The purchase process was relatively smooth from e-mail and in-person. Greg was superior! Online information was incorrect. It stated, incentives and 1.9% interest rate. This could be construed as deceptive advertising. They need to change to an or statement. Zee should have pointed that out in her e-mails. Also, interest rate change was communicated only upon signing paperwork? Not good.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We apologize there was miscommunication during your purchase. Our website strives to be as transparent as possible, but miscommunications can happen. The factory incentives are on our website to aid our customers by letting them know they might qualify for additional incentives. Those conditional incentives are not included in our pricing details because not everyone will qualify for them. Thank you for purchasing from us, and we hope you enjoy your new Kia! - Madison Magnus, Customer Relations Manager
Madison, Thanks for your response. I recommend you talk with your attorneys and consider changing the wording of the advertised factory incentives to either factory rebate "or" a particular interest rate. This would avoid any wrong interpretation, mis-communication and transparency. It would help your salespersons.
Had my families best interest from start to finish. James...
Had my families best interest from start to finish. James Wind is by far the best sales person I’ve worked with. Will buy from again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that James was a great help! We're so glad that we were able to help out & we hope you love your new car. Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Staff is friendly and willing to talk to you about their...
Staff is friendly and willing to talk to you about their vehicles and your purchase. The facility is clean and they are informative when you need to bring your car in for Service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Service was friendly, I appreciated the car being washed....
Service was friendly, I appreciated the car being washed. The advisor also helped me find a coupon upon request for my services thst were rendered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Great experience. Very friendly salesman. But they lied...
Great experience. Very friendly salesman. But they lied about my trade in. Only gave me bare min for it. Told me they couldn’t sell it on the lot because it was a 2013. Now it’s in the lot for $6000 more than they gave me. VERY deceptive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Dear Tim, We regret you feel we were deceptive during your buying experience with us. There are many times when we appraise a vehicle we think we may or may not be able to retail it on our pre-owned lot, but after we get our technicians to look at the vehicle for mechanical and electrical issues, sometimes issues that were present at the time of appraisal turn out to be more severe, and sometimes they turn out to be less severe. In the case of your 2013 vehicle, we decided that we would be able to retail it even though it is 7 years old and had almost 107,000 on it. We made this decision because we are low on pre-owned vehicles; however, we had to spend an above average amount to get the vehicle in retail shape. We have it priced the way we do because of the reconditioning expenses incurred to get it front-line ready. When we invest more into a vehicle to get it retail ready, we have to ask more for it to try to make it a profitable transaction for us, and that is why we have it priced the way we do on our lot. The amount we mutually agree a vehicle is worth at the time of trade-in is not the final investment amount for us. Again, we apologize for making you feel deceived. Best regards, Mike Boyd