Reviews
I started the process of looking for a Telluride a few...
I started the process of looking for a Telluride a few months ago. I began on the internet and swapped emails with Greg. Finally met Greg in person and was a complete pleasure to work with. Was honest, knowledgeable and friendly. Would definitely recommend Greg if your in the market for a Kia and Jim Ellis of Kennesaw.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! We're so glad that we were able to help out, and we hope you love your new Telluride. Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Larry Whorley was great!Took time to give us data for...
Larry Whorley was great! Took time to give us data for review and did not push us to make a quick decision. We love our Optima Hybrid and look forward to loving the Sorento as well! We have always had great service from this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry was a great help! Thanks again for your business and kind words, and we're so happy to hear that you love your Optima & Sorento. Take care! - Madison Magnus, Customer Relations Manager
The only reason I did not give every category 5 stars was...
The only reason I did not give every category 5 stars was due to the finance guy. He was a total jerk and made me feel rushed, stupid, and uncomfortable. I left his office feeling super confused. He seemed to care more about getting me out the door as fast as he could, rather than helping me. And don't dare ask him a question because he will roll his eyes and belittle you! I honestly expected him to be a jerk though so I guess it was not much of a surprise. If the car wasn't such a good deal I would have left immediately without purchasing. He needs to be fired or moved somewhere where he doesn't interact with the customers. Katherine was absolutely amazing though! She made me feel so comfortable with everything. Request to work with her if you can! Overall, my experience was fine.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are very disappointed to hear about the situation you have described, and we thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you, and we ask that you please reach out to us if you have any further questions or concerns about your experience. We will be bringing this to management's attention, and we will make sure that this issue does not happen again. We are so happy that Katherine was a great help and helped you find the perfect car for your needs! - Madison Magnus, Customer Relations Manager
I was a little concerned with the business transactions,...
I was a little concerned with the business transactions, but all was eventually resolved. The salesman was kind and professional. It was a long drive, but worth it.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Lisa was awesome and responsive. She walked me through...
Lisa was awesome and responsive. She walked me through everything and even offered to get me a ride. I couldn’t afford all the repairs so she helped me decide what was necessary and what could wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Lisa was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
The service department is amazing! I cannot say enough...
The service department is amazing! I cannot say enough good things about them. I am always treated like family here. Diana, Camille, and Jason have always made sure I am taken care of. Although I was not able to purchase my Telluride from Jim Ellis, I will ALWAYS return to them for any service needed. Keep up the amazing work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our staff is always a great help! We're so glad that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Mike Boyd and Bryson Smith were excellent to work with....
Mike Boyd and Bryson Smith were excellent to work with. Quick and easy; got us the Telluride and price we needed! I highly recommend the Ellis dealerships and these two sales folks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mike & Bryson were great helps! We're so glad that we were able to help out, and we hope you love your new Telluride. Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Customer service is always awesome, I would recommend...
Customer service is always awesome, I would recommend friends and family to go to Jim Ellis Kia of Kennesaw. I recommend you ask for Diana..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Great customer service. Easy to work with, hassle free....
Great customer service. Easy to work with, hassle free. Highly recommend for future business. Salesman was VERY knowledgeable- which was great! He is definitely on his game and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Overall excellent dealership kudos to Larry in...
Overall excellent dealership kudos to Larry in sales.....he was very detailed in explanation of different models.....the service dept was extremely friendly and helpful with questions with my new car,,,,,,also needed help from the parts dept ....they were very helpful....kudos to everyone including the ladies up front and the virus girl in service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Larry was a great help! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager