Reviews
Not good. Late response. They added unless fee ( service...
Not good. Late response. They added unless fee ( service fee ). Can’t pay credit card ( only limit $2000 ). The dealer was not perfectly. ( he forgot our appointment )
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
John, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described, and we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. Take care. - Madison Magnus, Customer Relations Manager
Lavar was great. He kept me well informed about the...
Lavar was great. He kept me well informed about the status of my vehicle during the time it was in service. He also provided me with important recalls needing to be performed. My only problem was that after my service, I tried to call them back for additional questions. Unfortunately, I haven't received a response. If it weren't for that issue, I would've given 5 stars.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! We're so glad that we were able to help out, and we hope to see you again next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Greg Landry did a fabulous job with helping me get into a...
Greg Landry did a fabulous job with helping me get into a new Kia Soul. He went out of his way to accommodate my financial boundaries and the need for a car that suits the handicap needs of a family member. The whole experience was very pleasant, and I am very happy with the car and warranty that came with it! Great job !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! We're so glad that he was very accommodating and was able to find the perfect car for your specific needs. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Greg Landry made our experience excellent. He made us...
Greg Landry made our experience excellent. He made us feel like a friend instead of a customer. He went out of his way to help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! We're so glad that we were able to help out, and we hope you love your new car. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Excellent customer service, convenience location and fair...
Excellent customer service, convenience location and fair prices. Easy way to schedule appointment online, several days and time available. Service was completed on time. I will return for future services
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Every time I go I have to wait over an hour to be helped....
Every time I go I have to wait over an hour to be helped. Then when called they can’t find my ticket, or car. I also am having a new issue after going there. I feel like they deliberately mess up your car so you have to get more work. I will never recommend Kia and discourage people also!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We strongly regret to hear about the situation you have described. If you have any further questions or concerns, please reach out to our Service Manager, Tom Mann, via phone or email at 770-370-3630 or tmann@jimellis.com. Best regards, Madison Magnus, Customer Relations Manager
Great experience as always! The service team is always...
Great experience as always! The service team is always informative and very courteous! Camille was wonderful, she kept me informed of the progress of my service throughout
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience wit h us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! We're so happy that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I brought my vehicle in for an oil change and to flush...
I brought my vehicle in for an oil change and to flush the radiator/coolant exchange. 2 months later the windshield wiper fluid light came on... I thought that was odd because i recently had my Kia serviced. I purchase wiper fluid and filled it up. I then noticed that the coolant was low and there was sediment on the bottom of the tank. That’s should be the case since I paid for the coolant to be flushed.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We apologize for any inconvenience this may have caused you, and please don't hesitate to reach out to us if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager
Brandon Pond did a thorough review of the car and very...
Brandon Pond did a thorough review of the car and very friendly. Accommodated all questions and concerns. I was comfortable with entire process and he answered my boyfriend’s questions as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Brandon was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
They took care of my car very well and answered all...
They took care of my car very well and answered all questions and did their best ( Mark and Lavar) will go no where else. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager