Reviews
Polite respectful very professional. The best experience...
Polite respectful very professional. The best experience i got looking for my first car to purchase!! Will have you satisfied and they will work with you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
We had an excellent buying experience at Jim Ellis Kia....
We had an excellent buying experience at Jim Ellis Kia. We started our search online and used the texting service to negotiate our price on the new Kia Stinger. We live out of state and wanted everything to be locked down by the time we came to buy. It was a smooth process. Zee and Hector were excellent in ensuring we were taken care. A huge thanks to Mike and Hector for staying after hours to get us locked down with our new car. Would highly recommend and great pricing! Go ask for Hector the next time you are in need for a new car!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Hector, Zee & Mike were all great helps! We're so glad that we could help out, and we hope you love your new Stinger. Thanks again for your business and kind words, and your recommendation means the world to us. Take care! - Madison Magnus, Customer Relations Manager
Good people, good customer service, Friendly, work hard,...
Good people, good customer service, Friendly, work hard, very knowledgeable, not overpriced. Will continue to bring my vehicle to Jim Ellis for all my repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Randrell, thank you for writing this fantastic review and giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Diana Bell is the service dept at Jim Ellis KIA was...
Diana Bell is the service dept at Jim Ellis KIA was EXCEPTIONAL with her help and expertise, but importantly her caring and response time! This could have been a very stressful situation for me, but she made it smooth and easy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! We're so happy that we could help out, and we hope to see you next time. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I was provided with outstanding and speedy service! The...
I was provided with outstanding and speedy service! The process was streamlined and simple. I would definitely recommend this dealership for anyone looking for a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we really appreciate your recommendation. Take care! - Madison Magnus, Customer Relations Manager
My experience at Kim Ellis was great! Katherine Nunn, my...
My experience at Kim Ellis was great! Katherine Nunn, my sales agent was so helpful and knowledgeable about my Optima. Have already recommended to a friend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katherine was a great help! We're so happy that we could help out, and we hope you love your new Optima. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Had problem getting someone to call me back. for...
Had problem getting someone to call me back. for appointment . Took 3 days to get part.Had rear brakes done . When i went to pay bill , service adv. didn’t tell me about the coupon on the brake job ,I had to tell her about it. Not good customer service
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com to discuss your experience in more detail. We look forward to hearing from you. Take care. - Madison Magnus, Customer Relations Manager
Great very attentive and knowledgeable. I would come back...
Great very attentive and knowledgeable. I would come back and refer people. Did not wait very long before I was helped and got a test drive in 15 mins. My only complaint is that the dealership should let you know before they put a dealership sticker on your car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and referral, it means so much to us. We apologize for any inconvenience that the dealership sticker may have caused, we do place them on all of our vehicles. Please feel free to reach out to us if you have any questions or concerns. Take care! - Madison Magnus, Customer Relations Manager
We can’t say enough about how much we love this Kia...
We can’t say enough about how much we love this Kia dealership. Everyone there is so nice and friendly. They given us great deals and really looked out for our cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
I can only speak of my experience with the service...
I can only speak of my experience with the service department which Diana provides excellent customer service. Other service members are friendly and helpful. L
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager