Reviews
We consistently receive excellent customer service with...
We consistently receive excellent customer service with very little wait. Thank you for always making us feel special like we are a part of the family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Lisa King was my service she always make you feel welcome
Lisa King is awesome person i have only seen her twice but she knows her job well she was very concerned ,showed respect and listen to my problem about my car she kept me updated on my car i was very please your the BEST LISA KING
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lisa was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Lisa King was my service she always make you feel welcome
Lisa king is wonderful person i have meet her twice and its always the same when i see her she was very concerned ,listening respect and understanding about my problem when it came to my car . she kept me updated on my car i was very pleased thanks Lisa keep up the GOOD WORK
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lisa was a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Awesome service! Very compassionate about helping...
Awesome service! Very compassionate about helping customers get what they deserve! Recommended to all of my friends and family. Kia is awesome keep serving the community with excellence
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Very good people, super nice, we're very friendly and...
Very good people, super nice, we're very friendly and helped me get the perfect car, sales reps definitely helped me and the management was 11/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
My experience with Jim Ellis Kia Kennesaw was a good one!...
My experience with Jim Ellis Kia Kennesaw was a good one! I felt safe as I entered the service department. My temperature was taken and I was cleared to enter. I was greeted right away. Diana was my service rep at this visit- she and another associate got me signed in and on my way as I was not waiting for my car. My car was ready when promised. The check out procedure was easy and explanatory as to what they had done during my service appointment. I was happy with the service provided and will be back! And they washed and vacuumed out my car! Awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! We're so glad we could help out, and we thank you again for your business and kind words. We hope to see you next time! Take care. - Madison Magnus, Customer Relations Manager
Service was wonderful
Ms. Bell and the team at Jim Ellis Kennesaw were great. I was treated with respect and informed of the vehicle status constantly. Ms. Bell went out of her way to make sure everything was great. I would plan on choosing Jim Ellis Kia of Kennesaw because of the service I received from Ms. Bell.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Absolutely love this place. I tried going to another...
Absolutely love this place. I tried going to another dealership a couple times, but I found myself right back here. It just wasnt the same!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
They were efficient, clean, polite, and professional....
They were efficient, clean, polite, and professional. Loved the free car wash and vacuum. I was also very greatful for the precautions they were taking regarding COVID-19 procedures.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
I was not very pleased. I scheduled an appointment for a...
I was not very pleased. I scheduled an appointment for a recall, part was not in stock when I dropped it off. I had them do an oil change and brakes replacement as well. After, there was a tar like substance left on the floor mat of my car, but didn’t notice it right away. They said they couldn’t do anything about it and that it didn’t come from them. So, make sure you inspect your car before getting anything done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we would love to have the opportunity to turn your experience around if possible. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager