Reviews
I really appreciated that this dealership was checking...
I really appreciated that this dealership was checking temperatures before allowing people in the building. Also happy to see that most of the employees were wearing masks. Thank You.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so glad that we could help out! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
This dealership was perfect. Curtis and Don were both...
This dealership was perfect. Curtis and Don were both sooo helpful and got me into the perfect car. I would recommend them first and foremost to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy to hear that Curtis & Don were great helps! We thank you for your business and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Friendly and efficient assistance with purchasing our new...
Friendly and efficient assistance with purchasing our new Kia Sportage. Our salesperson found us a new vehicle that was in our budget and met our needs. 👍🏻 Yes, it can fit a large Yeti cooler.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We hope you love your new Sportage, and we thank you for your business. Take care! - Madison Magnus, Customer Relations Manager
Repair
I scheduled an appointment to repair my back door handle that fell off (the other side fell off 11/18 and still not recall). Quoted me over $500 to repair. Came home, found the handle, ordered 2 parts totaling $17 with shipping, pulled up a video on youtube and repaired it myself. Still had to pay $89 (over $100 after taxes and labor cost to look at it). Now back to Diana, she is awesome and always happy. She is my favorite service person to work with. She addresses you super quick and is always friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help. Thank you for your business, take care! - Madison Magnus, Customer Relations Manager
Work was done on time. I was even offered a ride to go...
Work was done on time. I was even offered a ride to go shopping. The only thing is that the price is outrageous. I was told I needed about 7 different services done, was only able to get 3 done. My guy was great 👍.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Fast service before I needed to go out of town
I contacted Lavar when the engine light came on, he returned my call promptly and advised me how to get the vehicle to him for service the next day. He helped get my vehicle repair done timely so I was still on track for my trip. He provided details on getting a tow as well as getting a ride to the service center the next day. I was pleased he was so responsive and got the issue taken care of so quickly. Lavar works hard to make sure the customer is happy. He listens and makes it happen. Thank you Lavar! You are much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Lavar was a great help. Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Brought the new 2019 Kia Sorento in because it has a...
Brought the new 2019 Kia Sorento in because it has a surge/hesitation about shifting. Was told this is how the car drives. Was suggested to leave it in Sport mode to avoid this issue. The car just does not feel right and have never is 53 years of driving had a car that feels this way if nothin was wrong. By the way do not like to drive in sport mode when better
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described, and we would like the opportunity to turn your experience around. Please give us a call at 770-362-1261 to discuss your situation further. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager
Car repair
Jason Dale did an excellent job. He went above and beyond to help. He got me a rental car while mine was being repaired. He called to keep me informed of what was going on and to let me know when my car was ready to pick up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Jason was a great help. Thank you for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I feel like I got a good deal on a great car! Larry was...
I feel like I got a good deal on a great car! Larry was very friendly and helpful, took the time to explain and set up the special features on my new car, and even introduced me to the Service Manager. This is the third car I've purchased in my lifetime, but the most pleasant purchasing experience I've had. The Jim Ellis Kia team truly delivers upscale customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Larry was a great help! We hope you love your new vehicle, and we thank you for your business. Take care! - Madison Magnus, Customer Relations Manager
Customer service are the Kennesaw location is the MAIN...
Customer service are the Kennesaw location is the MAIN reason I love my KIA. No matter what is wrong with my vehicle, the Kennesaw team is always looking for a way to make things right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so glad that we could help out! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager