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Jim Ellis Kia of Kennesaw

(6,962 reviews)
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 603-6051 (877) 603-6051
Used (877) 284-3129 (877) 284-3129
Service (877) 845-9378 (877) 845-9378

Reviews

(6,962 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

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I had an excellent experience at this dealership, when I...

I had an excellent experience at this dealership, when I arrived Mark immediately greeted me and I told him i needed an oil change. He had to look up my maintenance plan and he was very patient with me. Mark let me know that it would take about 3 hours for everything on my car. I got my car back in about an hour and a half. I also showed mark some paint chipping on the hood of my car and he asked if he could get me an estimate to get it fixed. I had my hood being touched up within 10 minutes. I recommend anyone to this dealership and go see Mark!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Mark was a great help. Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Lavar is always great. He will go out of his way to make...

Lavar is always great. He will go out of his way to make sure you are taken care of in a timely manner and is always very personable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Lavar was a great help. Thanks again for your business and kind words, we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Everything went better then great! Came in and was helped...

Everything went better then great! Came in and was helped right away. Will recommend to family and friends. The car salesman was very helpful. Did everything he could to get us in our new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you for your business and kind words, we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager

Great experience

This was the most pleasurable car buying experience. Katherine was the best sales person we have dealt with. management was awesome. Would shop there again in a heartbeat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Katherine was a great help! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Bought a new Sorrento

Brandon thanks so much for your help in helping me buying my new Kia. It’s was a very pleasant experience. You were so patient with me and my daughter Thanks so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Brandon was a great help. Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Diana was such a great help! She helped me get a recall...

Diana was such a great help! She helped me get a recall done on my vehicle in such a timely manner. Would recommend her to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help. Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Excellent communication. Prompt and timely attention....

Excellent communication. Prompt and timely attention. Thorough info provided. Offered options for services. Laid out costs clearly. Car wash offered. Safe health precautions were evident.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Kia auto service

I am well pleased with the service i received at Kia. The personnel are very friendly and courteous. I find my auto to be neat and clean when it is returned from service department. Jimmy and Diana have been very good to keep me informed st all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Jimmy & Diana were great helps. Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

I have always had a great experience each time I have...

I have always had a great experience each time I have gotten my car serviced at Jim Ellis Kia. They offer free WiFi and snacks too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business. Take care! - Madison Magnus, Customer Relations Manager

I really appreciated that this dealership was checking...

I really appreciated that this dealership was checking temperatures before allowing people in the building. Also happy to see that most of the employees were wearing masks. Thank You.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so glad that we could help out! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager