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2025 consumer dealer award
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2025 consumer dealer award

Reviews

(680 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling McCall Acura Sugar Land from DealerRater.

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This is the best place to check your car, they are honest

This is the best place to check your car, they are honest and accomodating. I will recommned this to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an honest and accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Excellent services and interpersonal skills of advisor.

Excellent services and interpersonal skills of advisor. Sticking with them for sure for future services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

My service advisor Margo was very helpful in explaining

My service advisor Margo was very helpful in explaining to me what the technician found wrong with my car. Margo also made sure that I was informed of what was going on with my vehicle every step of the, I’ve been to Acura of Sugar Land on several occasions and they have always been a professional. SB

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Margo provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Service experience was great!

Service experience was great! Margo provided excellent customer service and kept me informed on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Margo provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

It was the second time that estimator did surprise me

It was the second time that estimator did surprise me when I paid. Will consider other place for service for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dealer response

Thank you for bringing this to my attention. I apologize for the lack of communication regarding the cost of service. I would like an opportunity to address your concerns and to earn your business, please contact me at val@sterlingmccallacura.com. I look forward to speaking with you. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

Title: Exceptional Service Experience at Sterling McCall

Title: Exceptional Service Experience at Sterling McCall Acura Sugar Land with Margaret (Margo) Bearb I recently had the pleasure of visiting Sterling McCall Acura Sugar Land for service on my 2017 Acura MDX, and I can confidently say that it was an outstanding experience, thanks in large part to the exceptional service provided by Margaret (Margo) Bearb, my service advisor. From the moment I arrived, Margo's professionalism and knowledge were evident. She took the time to listen attentively to the issues I was experiencing with my Acura MDX and asked insightful questions to ensure she fully understood the situation. Her friendly and accommodating demeanor immediately put me at ease, and I felt confident that my vehicle was in good hands. Margo's communication throughout the service process was exemplary. She kept me informed every step of the way, providing clear explanations of the service required and the timeline for completion. Her attention to detail and commitment to ensuring my satisfaction were truly impressive. The service performed on my Acura MDX was carried out with precision and care, and it was evident that Margo and the team at Sterling McCall Acura Sugar Land went above and beyond to address all of my concerns. When I received my vehicle back, it was in impeccable condition, and I could sense the thoroughness with which the service had been conducted. In addition to Margo's exceptional service, the overall atmosphere of the dealership was welcoming and comfortable. The facilities were clean, and the staff members were courteous and attentive, creating a positive and stress-free environment. In conclusion, my experience at Sterling McCall Acura Sugar Land, particularly with Margo as my service advisor, was nothing short of exceptional. I am grateful for her dedication to providing top-notch service and for her commitment to ensuring that my Acura MDX received the care it needed. I highly recommend Margo and the entire team at Sterling McCall Acura Sugar Land to anyone in need of professional and attentive service for their vehicle. Thank you, Margo, for your outstanding assistance, and thank you to the dealership for exceeding my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your experience at Sterling McCall Acura Sugar Land, especially with Margaret (Margo), is truly exceptional! Margo's professionalism, attentiveness, and dedication to ensuring your Acura MDX received top-notch service are commendable. It's wonderful to hear that her communication throughout the process and the thoroughness of the service provided left such a positive impression. Congratulations on your new MDX!

Today I had an appt for my Car .

Today I had an appt for my Car . Mr Broderick did a great job ! Good people workbthetr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Mr. Broderick provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

During my visits, the service department has always been

During my visits, the service department has always been informative and professional. The service writers take their time and go over issues with vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an informative and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Andy in the service department is great.

Andy in the service department is great. Always very efficient and professional. Will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Andy provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Great experience with Margo at the Service Department.

Great experience with Margo at the Service Department. Customer service is really good and professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Margo provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.