Reviews
I purchased a used Lexus from Lexus of Wayzata, the sales
I purchased a used Lexus from Lexus of Wayzata, the sales experience was wonderful. I purchased the car "As Is" but the dealer had done mechanical inspections. Unfortunately, and very unusually, the tranmission went out and the car only had 49K miles on it. The repair would have been very expensive and the dealer so very kindly agreed to a generous cost sharing arrangment where they paid the major portion of the repair and I paid part of it. They legally could have just walked away, as the car was sold "As Is". The character of a business as well as people, is truly shown not when things are going well, but when things go wrong. This was the most impressive and ethical act I have seen from any business I have ever experiences in my life. They have made a customer for life. All I can say is that I can't recommend Lexus of Wayzata enough, any business as ethnical and stand up as this deserves your business. If you want to deal with a trustworthy, honest and ethical business, look no further than Lexus of Wayzata !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bryanem, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Lexus of Wayzata always provides me with attentive
Lexus of Wayzata always provides me with attentive service that leads to a very customer centric experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service is always great but The cost of service has
Service is always great but The cost of service has gotten so high, I’m not sure how long I’ll be able to afford service at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you Alice!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com
excellent customer service, was communicative and took
excellent customer service, was communicative and took care of me like family as always no one better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Raksa, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Top notch service.
Top notch service. Excellent! Very impressed with customer service. It was a good experience! Good job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Zebra, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
This dealer anticipates and then exceeds all
This dealer anticipates and then exceeds all expectations. They gave us the smoothest buying experience ever. Thank you Lexus of Wayzata.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Excellent team, very professional.
Excellent team, very professional. Choosing to shop here was an excellent choice for me and It was my first time buying a brand new car and didn’t know what to expect. I would honestly give them a 5 star rating
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs. Safe travels!
Rick was very helpful in guiding me through the service
Rick was very helpful in guiding me through the service experience today with my Lexus check up. Thanks. Anne
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Anne, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Wayzata!
Thanks for your great service. Anne
Excellent,Amazing, greeting, very clean, beautiful
Excellent,Amazing, greeting, very clean, beautiful service, test drive, good 👍,the best , awesome,fantastic,friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I’ve always felt valued at this dealership.
I’ve always felt valued at this dealership. They are extremely clean, staff is friendly and helpful, patient and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you MB Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com