Lexus of Wayzata

Chadd was great! Service done on time with no hassles. Can’t go wrong with Lexus of Wayzata.

The new corporate decision to charge for rental cars reduces customer experience to that of a local repair shop. And a local repair shop would be a lot cheaper for equal repair. I drove the car maybe 6 miles from dealership to home and back and was threatened with $20 in service and gas fees if I didn’t fill up the tank (which was $2.96). It also wasn’t my fault the car could not be repaired same day. You didn’t have the part so I had to wait. I am in total support of charges for people who abuse the privilege of the loaner car, but this financially penalizes people just trying to take impeccable care of their car and makes us pay for when the shop cannot complete repairs on time. The Wayzata service team is great, but corporate will lose customers because you no longer provide a luxury car experience

This was my first time using their Service Department and I have to say, “Talk About Quality Service!” From the moment I hit the Service Bay, I stood there in amazement, watching a well organized group of professionals handling customers in a smooth uninterrupted flow. Everyone was so pleasant and happy! My Service Consultant, Mark listened to my concerns about my car. Then he had the Service Manager listen to me. The Service Manager and I went for a ride in the car. He figured out what the problems could be and said, “we’ll take care of everything” and they did! The price was fair. The work was done perfectly. They also washed my car! A Great experience from start to finish.

Excellent Team at Lexus of Wayzata! Thanks for the help. Becky was a lot of help!

Excellent service as always! Keep up the good work and customize your services and good advice.

Christian Nicklow was very great and helpful. I highly recommend and would definitely come back to him for future purchases. My family and I are very happy with our LEXUS 2018 Sport RX 350. Christian is the best!

I decided to get snow tires put on my NX-300 and checked with Doug Evans on when we could get this done, he got me in the next day and everything went great and it was at the best price I could find, also a complimentary loaner for the afternoon, Thanks Doug !!

They are great at providing a loaner when servicing. Kind, helpful, honest. I trust them when they service my car to let me know what is actually needed.

Great customer service. Service staff are knowledgeable and explained what work would be done clearly.

I have been getting my car serviced at this dealership for several years. I have been very satisfied with the work done and have appreciated their caring attitude towards their customers.