Reviews
Unexpected vehicle challenges can be stressful.
Unexpected vehicle challenges can be stressful. The courtesy of service manager Mike and mechanical consultant Connor helped me to understand my options and more importantly, guide me in my decision-making. I felt heard in the process and confident in my choices. Bravo team Lexus of Wayzata!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks you so much!! We appreciate your 5 star review!! Matt Meyer General Manager Lexus of Wayzata
This Dealership is awesome!
This Dealership is awesome!! Not only do they know how to take care of your car, so you continue to love it when it gets old just as much as you loved it when it was new!! No problems, no worries, constantly reliable. Additionally, the staff provides this great service in the most delightful manner. I am so pleased that everyone is especially kind and patient with me and they make me feel like family!! Loads of thanks, Lexus!!!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We appreciate you! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com
Excellent management from Matt the GM on down to Bob his
Excellent management from Matt the GM on down to Bob his service writer. Had some minor maintenance and one major issue! They took care of business very professionally! From someone who knows, they are top shelf!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks Steve! We appreciate the high marks from a fellow car guy!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com
Great communication and getting the loaner was a nice
Great communication and getting the loaner was a nice bonus. Everything went as it was supposed to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 stars!! We appreciate you!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com
Excellent service.
Excellent service. On time. Would highly recommend Joe Lushine. He really kept me notified about my car’s service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-stars!! Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 Direct
My service advisor Thomas was short with me when dropping
My service advisor Thomas was short with me when dropping off car. He blamed his attitude on allergies. He was not able to explain the charges and discrepancies on the invoice he was having me sign and initial. The manager Mike was very kind and helpful with the issues I had questions about.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Sherri I apologize for you not getting the experience you deserve at your last visit. I would like to discuss it with you. Please email or call me when you have time. Respectfully, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 Direct
Jonathan Jergenson.
Jonathan Jergenson. was very professional and had great attention to detail. He kept in contact continuously by text. I will recommend him to any of my friends with a Lexus.Also thank you to my initial contact Mike Peters who assigned Jonathan to my repair
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! Matthew Meyer General Manager Lexus of Wayzata matthew.meyer@napleton.com 952-404-5103 Direct Dial
Took my car in for routine maintenance.
Took my car in for routine maintenance. Was greeted promptly. Service manager was great, making sure my concerns were addressed. A loaner was arranged. Very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you Aldene Matthew Meyer General Manager Lexus of Wayzata matthew.meyer@napleton.com 952-404-5103 Direct Dial
Lexus of Wayzata took ate of all the work I wanted done
Lexus of Wayzata took ate of all the work I wanted done on my car in a timely and professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! Matthew Meyer General Manager Lexus of Wayzata matthew.meyer@napleton.com 952-404-5103 Direct Dial
This morning was a great experience bringing my car in
This morning was a great experience bringing my car in for maintenance and battery chain. Rick did an amazing job and was very professional and quick to ensure that I was kept in the loop as my RX was being worked on. Five stars, thanks again Rick!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
