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Lexus of Wayzata

(2,434 reviews)
Visit Lexus of Wayzata
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 221-6737 (888) 221-6737
Used (888) 222-8467 (888) 222-8467
Service (888) 225-2151 (888) 225-2151

Reviews

(2,434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Wayzata from DealerRater.

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Unexpected vehicle challenges can be stressful.

Unexpected vehicle challenges can be stressful. The courtesy of service manager Mike and mechanical consultant Connor helped me to understand my options and more importantly, guide me in my decision-making. I felt heard in the process and confident in my choices. Bravo team Lexus of Wayzata!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks you so much!! We appreciate your 5 star review!! Matt Meyer General Manager Lexus of Wayzata

This Dealership is awesome!

This Dealership is awesome!! Not only do they know how to take care of your car, so you continue to love it when it gets old just as much as you loved it when it was new!! No problems, no worries, constantly reliable. Additionally, the staff provides this great service in the most delightful manner. I am so pleased that everyone is especially kind and patient with me and they make me feel like family!! Loads of thanks, Lexus!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We appreciate you! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com

Excellent management from Matt the GM on down to Bob his

Excellent management from Matt the GM on down to Bob his service writer. Had some minor maintenance and one major issue! They took care of business very professionally! From someone who knows, they are top shelf!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks Steve! We appreciate the high marks from a fellow car guy!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com

Great communication and getting the loaner was a nice

Great communication and getting the loaner was a nice bonus. Everything went as it was supposed to.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 stars!! We appreciate you!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com

Excellent service.

Excellent service. On time. Would highly recommend Joe Lushine. He really kept me notified about my car’s service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars!! Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 Direct

My service advisor Thomas was short with me when dropping

My service advisor Thomas was short with me when dropping off car. He blamed his attitude on allergies. He was not able to explain the charges and discrepancies on the invoice he was having me sign and initial. The manager Mike was very kind and helpful with the issues I had questions about.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sherri I apologize for you not getting the experience you deserve at your last visit. I would like to discuss it with you. Please email or call me when you have time. Respectfully, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 Direct

Jonathan Jergenson.

Jonathan Jergenson. was very professional and had great attention to detail. He kept in contact continuously by text. I will recommend him to any of my friends with a Lexus.Also thank you to my initial contact Mike Peters who assigned Jonathan to my repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the positive feedback! Matthew Meyer General Manager Lexus of Wayzata matthew.meyer@napleton.com 952-404-5103 Direct Dial

Took my car in for routine maintenance.

Took my car in for routine maintenance. Was greeted promptly. Service manager was great, making sure my concerns were addressed. A loaner was arranged. Very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you Aldene Matthew Meyer General Manager Lexus of Wayzata matthew.meyer@napleton.com 952-404-5103 Direct Dial

Lexus of Wayzata took ate of all the work I wanted done

Lexus of Wayzata took ate of all the work I wanted done on my car in a timely and professional manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the great review! Matthew Meyer General Manager Lexus of Wayzata matthew.meyer@napleton.com 952-404-5103 Direct Dial

This morning was a great experience bringing my car in

This morning was a great experience bringing my car in for maintenance and battery chain. Rick did an amazing job and was very professional and quick to ensure that I was kept in the loop as my RX was being worked on. Five stars, thanks again Rick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!