Step One Ford Crestview

I recently had the unfortunate pleasure to experience a service fiasco at Hub City Ford. My Diesel Super Duty cooling fan was not locking up, making the truck overheat and the A/C blow hot at idle. I called and made an appointment to drop it off, so far so good, but it ended there. I had asked on the phone if they had shuttle service, and she didn't know but asked......the service rep didn't know if the service department had shuttle service? She told me no they don't have a shuttle service at all. Anyway, on the morning of my appointment I show up at 0800, the rep couldn't find me in her tablet at first, but after searching for a few minutes she was able to locate me. It took just a few minutes and I was on my way. My daughter had to pick me up because, remember, they didn't have shuttle service. As I was leaving I noticed the large sign next to the service department door that stated free local shuttle for service department customers...... strike one. Later that day the rep calls and states that the wiring harness for my fan clutch was mangled, her words not mine. I asked what the repair cost was and I was given a price I thought it was a little high but not too bad and authorized the repair. I called back about 2 hours later to let them know I wanted the old harness, maybe I could repair it for a spare and was told, "well we were mistaken its not the harness its the cutch itself." Ok so it went from a mangled harness to a clutch, what about the harness? I asked the repair cost and was told approximately $750.00 for parts and labor. I asked if that included what they had already done or was it separate. She had to check since she wasn't sure, and after verifying it with the service manager, I guess, said it was separate. The other quote for 1 hour diagnostics and 1 hour labor for the "harness" was $325.00, so total it was over $1000.00 to replace a fan clutch, a ridiculous quote, especially when the first diagnosis was wrong........... Strike 2 I told her that was way too high and I would pick it up and change it myself, the part from Oriellys is $260.00. I got a rather rude, well ok and we hung up. I went to pick up the truck and when paying for what they had done so far I was told it was $124.00. Ok I'm fine with paying less but what happened to the $325.00 diagnostics and labor from before?? Anyway, I asked what the results of the diagnostics where, since it was not on the print out, only that diagnostics was performed. I told the service rep I wasn't paying for something when your not telling me what the results were. Since the rep didn't know she looked it up and after I explained to HER what the diagnostics codes meant, I paid my bill and left. Is the Hub City story over?, no its not. I had ordered a part on fordparts.com and had it shipped to Hub City. I had my daughter go pick it up and she told me that she walked into the parts department and stood at the counter for at least 5 minutes while the parts rep and what she guessed was a mechanic shot the breeze. She said it definitely wasn't about parts, and after he finally acknowledged her, she told him what she wanted, he went to the back, got the part, flopped it on the counter and turned around without saying a word to her. Strike 3 So, what about the "mangled" harness you ask? Well turns out the harness and the clutch are one piece and both diagnosis were right, but no one bothered to explain this to me, I was told they were two different parts, and that the technician and the parts department had gotten confused with each other. Long story I know, but incompetence takes a while to explain. Sad to say, they are losing a pretty good customer, I prefer to have the dealer work on my vehicles, not because I cant do it, but they have the expertise and OEM parts that work as advertised. Sadly, this is one case where they fell very short of the Ford we see Mike pitch on TV.

I had my 2012 ford fiesta worked on in May for Transmission problems. They reprogramed the computer and told me to drive it for 800 miles. It did not fix the problem. I went to take it back and was told it would be two weeks for an appt. that was fine so I took it back in two weeks. My car sat for two days and did not get looked at. I got every excuse in the book. I was told by the service manager to come back next Thursday and they would have a rental car waiting on me. So I return on Thursday and was told the service manager no longer works there and they had no rental car to give me. As you can guess this did not go well. You would be a fool to take your vehicle there.

I bought a new 2012 fusion through overseas military sales and was delivered through this dealer for a $250 fee. Went in on scheduled delivery date and signed paperwork, car was late and they would call me. Called 8 days later and the car had been there for 5 days. I said I'd like to pick it up that evening and they said "that just doesn't work for me." I requested being able to pick up the car and ttl myself, but that didn't work for them either. The next day they did deliver it, but just handed me the keys and pointed to the back lot. I went out on it was cleaned but not detailed, I asked the to remove the paint rub on one of the fenders and clean the inside to get the mud on the door kick panels off. In the mean time, I had to ttl myself anyway because they refused to give a Florida temp tag as it was "not a hubcity car". I finally got everything done and took it home. I complained to omcs and went on my way. Four days and 400 miles later, the rear passenger tire was wearing on the outside edge. Took it in and they said bring it back in two days at 0800. I did and they said that they would not service the car because they were being investigated as a result of the complaint. They were nice enough people and I liked them, but they never called to say the car had arrived or when I guess they decided they didn't like me and weren't going to service it, not even the courtesy to call and tell me not to bring it in. They really need to work on customer service. Went to a dealer south of there and they took me in and checked it out, even ordered me a new tire. Won't be doing any more business with hub city ford. If you go there, I hope your experience is better than mine.

The 2008 Ford F-350 has been in the shop more than all my vehicles that I have owned. A total of 26 times and 86 days their more,the truck has been there 33 days at HUB City Ford. And the only thin they done was to replace the high pressure fuel pump But there wasn't any additional damage done by other dealerships. Hub City Ford-Mercury in Crestview Flordia has done physcial damage to the cooler for the turbos and the A/C coils next to the radiator. But what is so bad that they refuse to fix it, which they acknowledge doing the damage.I called the Ford Consumer line and all they will do is take the information and write what they call is a negative feed back to the dealership.Ford Corporation should be able to keep their dealerships in line. Little do they know that my son is a attorney so the joke will be on them. Always seak legal when this type of problem happens so that you know what your rights are.I have never written abad review about a dealership or any business.I will make a promise to Hub City Ford Mercury in Crestiview, Florida that I will hit every complaint site on the internet and they will really love the new signs that are being made for my truck to help them advertise. So to Score this Company their are no negative numbering system that would describe them. Hope this help his helps everyone.

i purchased a 2005 harley edition f-250, a 50,000 dollar vehicle and another new 2006 ford focus, the focus i got from another dealer,they have both been to hubcity for warranty work. after having both of them in for a total of 3 times nothing that they were in for has been fixed! later leaving me stranded in another state for the same problem, the answer has been the same every time, can't duplicate problem or "thats normal"this dealerships service department and so called mechanics are a joke! i will never deal with them again after buying 2 new vehicles from this dealer,i learned my lesson.

My husband had an alignment job done at this service station. Drove the vehicle cross country and the wheels fell inward. Took it to another service station where they said a part was missing. Called Hub City and they said they would look into the alignment job and the missing part. After a month, they claimed no responsibility and we had to pay 600 dollars out of pocket for the repair.