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Stevenson Hendrick Mazda Wilmington

(1,386 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (877) 318-4861 (877) 318-4861
Used (877) 334-5088 (877) 334-5088
Service (877) 335-7082 (877) 335-7082

Reviews

(1,386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevenson Hendrick Mazda Wilmington from DealerRater.

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Alex was professional, attentive and very thorough in my...

Alex was professional, attentive and very thorough in my dealings with her on the appraisal and resale of my car. She is more than courteous and friendly and I recommend her highly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Patrick, no matter what service, you can always rely on Alex to deliver just that courteous experience at Stevenson-Hendrick Mazda! We look forward to seeing you again soon in Service!

Excellent Customer Service . Everyone is always friendly...

Excellent Customer Service . Everyone is always friendly and helpful. Always a great visit. Last visit was for a oil change and tire rotation and I was in and out in one hour and 15 minutes. Highly recommend this dealership and their staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Maureen, thank you so much for taking your time to share such stellar feedback with us at Stevenson-Hendrick Mazda - no matter the service, Logan, Tracy, Cody, Heather, & Trey never change-out just that customer-oriented experience! We look forward to welcoming you again soon in Service!

My new cx5

Came in looking for a preowned vehicle and ended up going home in a brand new Cx-5! I got exactly what I wanted and a payment that is comfortable with me. Leah was my sales consultant and she was knowledgeable, professional, and sweet. Paul and Jared helped with the numbers. I will definitely be back for service. Thank you so much y’all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alyssa, at Stevenson-Hendrick Mazda, Leah, Jared, & Paul strive to ensure you're as comfortable with your payments as you are in your brand-new Mazda :) We really appreciate you taking your time to share such kind feedback with us & look forward to welcoming you again soon in Service!!!

Second time in 2021 car purchase from Stevenson-Hendrick...

Second time in 2021 car purchase from Stevenson-Hendrick Mazda. Great experience end to end from both Jarrett and Jarred

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Luke, from the beginning at Stevenson-Hendrick Mazda, just that great experience never ends with JT & Jared! We really appreciate you taking your time to share with us & look forward to when the third time's a charm ;)

Best service experience we've ever had at a dealership....

Best service experience we've ever had at a dealership. We will be returning for our next PM service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nancy, thank you so much for taking your time to share such stellar feedback with us at Stevenson-Hendrick Mazda - no matter the service, Heather & Madison always maintain just the best experience for both you & your car! We look forward to seeing you again soon in Service!

Friendly, seemed efficient. Did not try to sell me stuff...

Friendly, seemed efficient. Did not try to sell me stuff I did not need. Car was finished when they said it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Diane, from the start at Stevenson-Hendrick Mazda, Heather is never finished ensuring just that stellar experience for you & your Mazda :) We really appreciate you taking your time to share with us & look forward to seeing you again soon in Service!

All of the service people are incredibly friendly,...

All of the service people are incredibly friendly, knowledgeable, and courteous! Madison, Trey, and Cody made my day recently with their positive energy and attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kris, at Stevenson-Hendrick Mazda, Madison, Trey, & Cody always strive to make your day with energy as radiant as your Crystal White Mazda :) We really appreciate you taking your time to share such stellar feedback with us & look forward to welcoming you again soon for our electric line-up!

Friendly group of employees, they were very Knowledgeable...

Friendly group of employees, they were very Knowledgeable about vehicles they work on and I will definitely be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jaleel, at Stevenson-Hendrick Mazda, Trey & Jeremiah know our cars as thorough as they know how to deliver just that outstanding experience you & your Mazda deserve! We really appreciate you taking your time to share with us & look forward to welcoming you again soon in Service!

Checked in with Heather for fast, courteous oil change....

Checked in with Heather for fast, courteous oil change. In and out in 1.25 hrs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Javal, as quick as your service with Heather is, just that stellar experience lasts a lifetime our team! We really appreciate you taking your time to share with us at Stevenson-Hendrick Mazda & look forward to seeing you again soon in Service!

Friendly, knowledgeable, upfront pricing. I am very happy...

Friendly, knowledgeable, upfront pricing. I am very happy with their service and will be using them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Chris, thank you so much for taking your time to share such kind feedback - at Stevenson-Hendrick Mazda, Heather is always upfront ensuring just that customer-oriented experience! We look forward to welcoming you again soon in Service for a visit just as transparent!