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Stevenson Hendrick Mazda Wilmington

(1,386 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (877) 318-4861 (877) 318-4861
Used (877) 334-5088 (877) 334-5088
Service (877) 335-7082 (877) 335-7082

Reviews

(1,386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevenson Hendrick Mazda Wilmington from DealerRater.

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By far the BEST experience I have EVER had!! Absolutely...

By far the BEST experience I have EVER had!! Absolutely AMAZING staff.. VERY knowledgeable and the BEST customer service I have ever received! I just want to THANK Royce Autry and Paul Ferrarese for going out of your way to make sure I had a great experience. I can't say enough good things about these guys! If you are looking for a new car or to trade your vehicle in I highly recommend checking these guys out. Ask for Royce Autry and Paul Ferrarese, they will make sure to take care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Ashley, thank you so much for taking your time to share absolutely the BEST feedback with us - at Stevenson-Hendrick Mazda, Royce & Paul always go out of their way to make your day :) We look forward to welcoming you again soon in Service for a visit just as amazing!

Knowledge on their vehicles, many to choose from. Very...

Knowledge on their vehicles, many to choose from. Very personable and willing to help the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brittney, we're so pleased to know your experience with Bryce & Jared is as stellar as your brand-new Mazda drives! We look forward to seeing you again soon in Service for a visit just as attentive!

This is my second time working with Stevenson Hendrick...

This is my second time working with Stevenson Hendrick Mazda and every time I’ve had a great experience. I went in to sell my vehicle and was helped by Alexandria. Alex was very kind, courteous, and knowledgeable. Alex had all of the necessary paperwork ready when I arrived and was very genuine throughout my interaction with her. I highly recommend this business and Alex to anyone that is looking to buy/sell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Braxton, thank you so much for taking your time to share with us - no matter what service, you can always rely on Alex, TJ, & Tracy to deliver just that genuinely stellar experience at Stevenson-Hendrick Mazda! We look forward to welcoming you again soon when the third time's the charm ;)

I had a fantastic experience purchasing a new vehicle...

I had a fantastic experience purchasing a new vehicle from Stevenson Hendrick Mazda. The facility is top notch and on par with German luxury brands, as well as Mazda’s product offerings. The staff was excellent from receptionist to finance manager. Madison did a great job of walking me through all the features of the vehicle, as well as setting up my app and phone. It’s great that she gives an orientation of all the cool bells and whistles. The real icing on the cake was my excellent experience with Alexandria (Alex C). She is fantastic and easy to talk to, along with the wealth of information she has about the vehicles .I highly recommend her for a painless , ideal vehicle purchase or upgrade!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Eric, at Stevenson-Hendrick Mazda, leave it to Royce, Logan, Alex, TJ, & Madison to deliver a wealth of information & just that priceless experience without the pain of German costs! We really appreciate you taking your time to share such fantastic feedback with us, especially on behalf of the Mazda brand, at Stevenson-Hendrick Mazda & look forward to welcoming you again soon in Service for a visit just as sweet! :)

Received great service. The service advisor, Heather, was...

Received great service. The service advisor, Heather, was knowledgeable and courteous. Nice waiting area. Staff appeared very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

James, at Stevenson-Hendrick Mazda, Heather, Trey, & Cody know our cars as thorough as they know how to deliver just that great experience you & your Mazda deserve :) We really appreciate you taking your time to share with us & look forward to seeing you again soon in Service!

Working with Madison, Leah, and Brian made buying our new...

Working with Madison, Leah, and Brian made buying our new Mazda a pleasurable experience. They were knowledgeable and were able to answer all our questions. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glenda & Alan, we're so pleased to know your experience with Leah, Brian, & Madison is as terrific as your brand-new car looks! We really appreciate you taking your time to share your feedback with us & look forward to seeing you again soon in Service!

Wonderful Car Buying Experience

Stevenson Hendrick, Mazda of Wilmington, NC did a fabulous job of working with me on the purchase of a new CX9. From the test drive to valuing my trade-in the overall process was stress free! As a female looking to buy a new vehicle that meant A LOT! Special thanks Natalia Monroig-Calvo my sales consultant. She was GREAT! Attentive, professional, and knowledgeable. Ask for her if you are looking to buy a new Mazda or any of their cars, she will take good care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amy, at Stevenson-Hendrick Mazda, Natalia does everything in her (girl) power to ensure you have just that warm welcome to such a cool car as a part of our family, along with Jared! We really appreciate you taking your time to share such praise & look forward to seeing you again soon for an experience just as refreshingly wonderful! ;)

Easy appointment and helpful service advisor.

Appointment was easy to make on the day and time I wanted. Heather, my service advisor was professional and aimed to please. Bryce, my salesman reviewed various functions of my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joe, we're so pleased to know your experience with Bryce, Madison, Brian, & Heather is as easy as your brand-new Mazda drives! We look forward to welcoming you again soon in Service!

Great car buying experience! The employees at Hendrick...

Great car buying experience! The employees at Hendrick Stevenson’s Mazda are very kind and helpful. They helped me look all day for a car and worked with me on the price. I am 18 and was very nervous to go to a car dealership by myself, but I actually had a very fun time there and I bought a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Matt, thank you so much for taking you time to share such great feedback with us at Stevenson-Hendrick Mazda - no matter your age, Alex & TJ ensure a lifetime of just that fun, customer-oriented experience! We look forward to welcoming you again soon in Service!

Excellent experience with the Stevenson-Hendricks team. I...

Excellent experience with the Stevenson-Hendricks team. I purchased one of their pre-owned vehicles and the experience could not have gone more smoothly. I was purchasing the vehicle from out of state and the sales/financing staff were more than helpful getting all the paperwork in order and the car shipped to me without me having to fly out there. Particular shootout to Brian Davis in sales and Paul Ferrarese in Finance. They were very easy to work with and I will likely be purchasing another vehicle from them when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.