Reviews
Thanks to Heather, who is the ultimate professional and a...
Thanks to Heather, who is the ultimate professional and a very knowledgeable service advisor. She was very prompt in getting me in and out with a service and state inspect. Always a pleasure and a very friendly atmosphere. I highly recommend! John Barbour
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John & Martha, Heather knows our cars as thorough as she knows how to deliver just that ultimate experience you & your Mazda deserve! :) We really appreciate you taking your time to share such outstanding feedback with us & look forward to welcoming you again soon in Service for a visit just as attentive!
When there is a changing of the guards at a service...
When there is a changing of the guards at a service center, it is easy to lose faith. However, I received terrific care and attention this spring in Wilmington at the Mazda dealership service center. The communication was easy. I was offered email or text communication. The quote was accurate and I very much appreciated that when I was coming in for some fairly costly repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking your time to share such terrific feedback on behalf of Cody with us - at Stevenson-Hendrick Mazda, we never let our guard down on delivering just that customer-oriented experience! We look forward to seeing you again soon in Service for a visit just as attentive!
This is the first time I have purchased a Mazda and the...
This is the first time I have purchased a Mazda and the first car purchased as a recent widow. The entire staff at Stevenson-Hendrick Mazda of Wilmington was friendly and helpful, but I mostly worked with Alex Thorpe, Sales Consultant, and Madison McLane, Mazda Product Specialist. Alex did not push me to make a decision, which I appreciated and both were patient , understanding, answered all my questions and helped whenever needed. Madison even came to my house to give me a thorough tutorial on my new car. Plus the dealership found me the interior color that I wanted! Love my new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Review
The staff is great. Jessica Robbins our sales consultant and Paul Ferrarese the finance Director were very helpful, honest and accommodating to meet our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bill, thank you so much for taking your time to share your kind feedback on behalf of Jessica & Paul - we couldn't create just that customer-oriented experience without such great customers like you! We look forward to seeing you soon in Service for a visit just as transparent & accommodating!
The staff is great. Jessica Robbins our sales consultant...
The staff is great. Jessica Robbins our sales consultant and Paul Ferrarese the finance Director were very helpful, honest and accommodating to meet our needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill, thank you so much for taking your time to share your kind feedback on behalf of Jessica & Paul - we couldn't create just that customer-oriented experience without such great customers like you! We look forward to seeing you soon in Service for a visit just as transparent & accommodating!
Cody went above and beyond to advise me with the service...
Cody went above and beyond to advise me with the service needed for my vehicle and having my vehicle ready in a timely manner! Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kelli, thank you for sharing such outstanding feedback with us at Stevenson-Hendrick Mazda - Cody Little is Big on always going above & beyond for customers like you! We look forward to seeing you again soon in Service for a visit just as accommodating!
2021 Mazda CX-5
This is the third car I’ve purchased from Stevenson Hendrick Mazda of Wilmington. Their sales team is terrific, the sales manager, finance guys are also great. I needed help pairing my garage door to my car, and their product specialist Madison McLane, came to the house and paired it for me. Their customer service is outstanding. Madison is so highly trained in all things Mazda, it was a joy to work with her. I highly recommend the dealership, AND the car. .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeannie, we're so pleased to know Madison & our team worked together to not only set-up your garage door opener but deliver just that terrific experience & Mazda every time! Thank you so much for sharing such outstanding feedback with us at Stevenson-Hendrick Mazda. We look forward to seeing you again soon for just that joy of a visit!!!
Thank you so much for a very easy and quick first oil...
Thank you so much for a very easy and quick first oil change and tire rotation! Heather was awesome, friendly and very helpful. Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kim, your customer-oriented experience is just as routine as your oil change at Stevenson-Hendrick Mazda! We really appreciate you taking your time to share such awesome feedback with us on behalf of Heather & look forward to seeing you again soon in Service for a visit just as efficient!
My service has always been excellent! All the empty go...
My service has always been excellent! All the empty go the extra distance. I Have confidence in all the employees especially Heather. Will be back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rosemary, you can always have confidence that we go the extra mile to ensure you have just that far-above experience at Stevenson-Hendrick Mazda! We really appreciate you sharing such excellent feedback on behalf of Heather & look forward to seeing you again soon in Service!
Heather was terrific. She kept me well informed and...
Heather was terrific. She kept me well informed and provided sound direction on my future service needs. The new facility is very nice and having a traffic signal at the entrance is an added bonus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
At Stevenson-Hendrick Mazda, we always have the green light on just that customer-oriented experience! Thank you so much for taking your time to share such terrific feedback on behalf of Heather, especially of our brand-new dealership. We look forward to seeing you again soon in Service for a visit just as attentive!