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Fields Lexus Glenview

(2,919 reviews)
Visit Fields Lexus Glenview
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–6:00pm
Tuesday 9:00am–8:00pm 6:00am–6:00pm
Wednesday 9:00am–8:00pm 6:00am–6:00pm
Thursday 9:00am–8:00pm 6:00am–6:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 400-1567 (847) 400-1567
Used (847) 790-7339 (847) 790-7339
Service (847) 892-4178 (847) 892-4178

Reviews

(2,919 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields Lexus Glenview from DealerRater.

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Outstanding service

We needed to use our car on the weekend trip and we’re having a possibly serious problem with brakes. Malissa was able to get us in quickly explain in detail what the problem was had the problem fixed and had our routine maintenance done at the same time. The service we received simply doesn’t get any better. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi David - Thank you for the great review! We appreciate your business and we hope to welcome you back to Fields Lexus Glenview in the future. Drive safely!

A Gem of a Dealership

We have had our Lexus since 2008, and it still runs like new. The servicing in Glenview has been consistently excellent. The staff is superb. They are kind, thoughtful and efficient. By now they know me by sight despite covid masking, and I always feel that any automotive problem will be solved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review! We are so glad to hear that you are so confident in the Fields Lexus Glenview team to get the job done. Drive safely, and we hope to see you back again down the road!

Excellent Customer Service

The service at Fields Lexus is excellent. A loaner was waiting for me, so I was in and out in a few minutes. The service personnel were friendly , knowledgeable, and efficient as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Patricia, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Fields Lexus Glenview team. Drive safely, and we hope to see you back again down the road!

Facility is clean, service reps are responsive, customer...

Facility is clean, service reps are responsive, customer lounge has Wi-Fi and work stations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Sue! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Fields Lexus Glenview team. Safe travels, and we hope to see you back!

Bianca and technician is very professional.They did a...

Bianca and technician is very professional.They did a good job.I like the dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We will be certain to let Bianca and the rest of the Fields Lexus Glenview team know you appreciated all the help. Thank you for the kudos. Safe travels!

Great service

I have serviced my car here for years. Great and friendly service. Comfortable waiting room that is great for either relaxing or getting work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi William. We appreciate you taking the time to leave Fields Lexus Glenview a five-star review! Thank you for sharing with our team. Have a lovely rest of your day, and we'll see you down the road!

Bought a 2022 ES 300H. Keith and Howard were fantastic....

Bought a 2022 ES 300H. Keith and Howard were fantastic. In a limited inventory market, Keith helped find the car I wanted. He was patient and focused on what I was looking for. Howard was great after the purchase with setup and questions. Both were fantastic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Joseph, thank you for the great review! We are thrilled to hear that you found the right vehicle working with Keith, Howard, and the Fields Lexus Glenview team. Drive safely in your new 2022 Lexus ES 300h, and enjoy it! We hope to see you back again down the road!

Great Job

Nice dealership ! Al was very helpful and professional! I love my new car. Thanks a lot! They have very good inventory,so I’ll be back one day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that our inventory impressed you and that you found exactly what you were seeking at our dealership. We'll be glad to share with Al that his professionalism and assistance were so appreciated, and the entire Fields Lexus Glenview team hopes you're enjoying every mile in your new car!

I will only buy a car from this dealership. Fields Lexus...

I will only buy a car from this dealership. Fields Lexus Glenview exceeded ALL expectations from start to finish. I initially called in on an RX 450h that I saw online. Nate Boma was so straight forward with me and upfront that I was initially confused. I was expecting pushback and a "rabbit out of the hat" kind of salesman. I put down a refundable deposit and met Nate the next morning at the dealership. There were no games, no hidden fees, no markups, etc. It was the number that he told me the night before and that brought a smile to my face. When it came to the trade in value, they matched the CarMax price so that was a win. Next, I was introduced to Salina for financing. Salina offered me her opinion on accessories and additions such as their warranty program and their tire/wheel program. The nice thing about Salina was that she was upfront as well and wasn't pushy. If you don't like something or down want something, they actually understand what NO means and they don't pressure you. Last but not least, I was put in touch with a wonderful gentleman named Howard. Howard has been with the business for 20+ years and he knew the car inside and out! He was very easy to talk to and I could tell that he had worked many different positions with this company. Such a well rounded guy! He took an hour and a half to show me every single feature on my new ride! We will be trading in our 2019 Toyota next year and I will be using Nate, Salina, and Howard again! Fields Lexus Glenview has a client for life! Thanks again for everything! Max Shallow

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Max - We are proud to have earned your loyal business! Thank you for putting your trust in our team here at Fields Lexus Glenview, and for highlighting your positive experiences with Nate, Salina, and Howard. Safe travels in your new car!

Keith and Howard went above and beyond. We were happy...

Keith and Howard went above and beyond. We were happy with our car purchase experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this review! We're glad that Keith and Howard worked hard to make your purchase an excellent experience! Congrats on your new vehicle.