Reviews
Scheduled maintenance
Treated polity by all persons that I came in contact with Bianca, the person that issued my loaner car and the cashier. Car was completed on time with a copy of the multi point
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi George - Thank you for the excellent review for Fields Lexus Glenview! We are pleased to hear that Bianca and our team provided you with detailed service and left you feeling confident in our work. Drive safe, and we'll see you down the road!
Just had a terrible experience getting service for my
Just had a terrible experience getting service for my car. They were not responsive or helpful. The check in agent was worthless.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please call me at your convenience, I'd like to help. Thank you, Anthony Thommes - Service Director - 847-510-5450
We apologize for the disappointment on this visit. We hope that despite the issue with communication, all issues with your vehicle were taken care of correctly and that no issues remain. If any issues with the vehicle remain, please reach out to our Service Director, Anthony, at 847-510-5450 directly so we can make sure that everything is completed to your satisfaction. We pride ourselves on great communication on every visit and apologize again that your visit fell short of that. We look forward to showing you spectacular service on your next visit. Thank you.
I did call the service director after three days and he did try to sort it out. The check in agent never reached out and the service director made insufficient excuses for why things were handled poorly. All in all, a very negative experience.
Fields Lexus is the dealership to lease/purchase.
I would recommend anyone interested in buying/leasing a Lexus to go to Field’s Lexus in Glenview. Dave was excellent in leasing me a 2022 ES350 style. He was polite, courteous, knowledgeable & thorough. He answered all my questions. Howard the technician specialist was superb. Steve also helped in the process. He was also very polite & knowledgeable. Arlen in finances was terrific. All in all a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the review, Arnold! We're glad that you had a seamless experience leasing your 2022 ES 350. Happy driving, from the Fields Lexus Glenview team.
Service for Fields Lexus in Glenview
As always excellent service starting from the arrival. Very detail check up of the car operational problems. In few hours the car was ready for pick up, washed and all the problems were explained. Thank to the team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Boris - We are happy to hear that you had a positive experience with our team! Thank you for choosing Fields Lexus Glenview for your service needs. Drive safely!
Friendly and efficient customer service.
Friendly and efficient customer service. Service work always done well and completed as promised. We have been satisfied customers for over 8 years
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, efficient service is exactly what we strive to deliver, John! Thank you for the excellent review and for trusting Fields Lexus Glenview with your business over the last 8 years - your loyalty and kind feedback mean the world to us. See you next time!
Service was great and Malinda followed up on everything.
Service was great and Malinda followed up on everything. What a great service rep. Anthony helped with updates on vehicles. I did not buy my Lexus here, but this is where I would buy my next auto. Courteous, and aimed to please. Kudos to Fields Glenview.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to see that you liked working with Malinda and Anthony. We are happy to have earned your future business. Thanks, from the Fields Lexus Glenview crew!
Anthony was terrific.
Anthony was terrific. He kept me up to date on every aspect of my service from start to finish. He provided excellent customer service. Thank you Anthony.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Anthony and the team! It means a lot that you are a happy Fields Lexus Glenview customer and we hope to welcome you back for any future service needs. Have a great day!
Anthony was terrific. He kept me up to date on every aspect of my service from start to finish. He provided excellent customer service. Thank you Anthony. Dr. Michael J Fox
Options for repairing my vehicle.
Jeffrey provided me with options on repairing my vehicle. At this time when everyone is watching their spending, I appreciate Jeff giving me options on repairing my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, thank you for taking the time to review us! We are glad to hear that Jeffrey delivered such a straightforward and communicative service experience. Drive safely, and we hope to earn your business again at Fields Lexus Glenview!
Great, thorough service
Went in for a 60k mile service. Received text messages leading up to my appointment and was told since it was a longer appointment that a loaner car would be available should I need one. Very appreciative of this. Dropped my car off first thing to Malinda who texted throughout the day with a status and problems found. The service was completed in a fair amount of time. Been a customer of this location since 2007 and plan to continue for years to come.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anastasia - We truly appreciate your many years of business and are delighted that your recent service experience went smoothly. Thank you for posting about your time working with Malinda! All of us at Fields Lexus Glenview are grateful for your support and we look forward to our continued relationship.
My wife and I are very satisfied with Nate Boma, the
My wife and I are very satisfied with Nate Boma, the sales consultant who helped us with our recent purchase of our new UX250H. He dealt with us very professionally, and was never pushy at any point during the process, as we had experienced in the past with other dealers’ sales consultants. He introduced us to their product specialist, Howard Meron, who is super friendly, knowledgeable and was a huge help with us getting to know our car, after it’s purchase. This service was new to us, as this service is not offered to customers with other dealerships. We are most satisfied with Fields Lexus and look forward to an ongoing professional relationship with Nate and Howard in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us, Kate! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Nate, Howard, and the Fields Lexus Glenview team. We will be sure to pass on the kind words to them. Drive safely in your new Lexus UX 250h, and enjoy it! We hope to see you back again down the road!