Reviews
Too dependent on technology to communicate with...
Too dependent on technology to communicate with customers. Talk to us! We have questions, we need information!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Sandra - I apologize that you've had trouble reaching someone to assist you. I would be glad to speak with you and answer any questions you might have. Please give me a call at your convenience. Thank you, Anthony Thommes - Service Director - 847-510-5450
Thank you, Sandra. We strive to accommodate all of our guests and I appreciate this feedback. Anthony Thommes - Service Director - 847-510-5450
I found everyone at the agency very helpful. Bianca was fine, as were the others. Iam a senior and, like many my advanced age, I have problems with technology. Sitting in the waiting room, another Senior complained about the texting of our auto problems. While my service rep was available and very helpful, a text with a few words and a graph does not tell me how urgent the problem is, the pricing of the tire, parts, labor or repair. I still think personal contact is THE best, especially if the customer is waiting. The staff was fine, the method of information was not. People need to be able to communicate with each other.
Courteous staff and very helpful. Always ready to help....
Courteous staff and very helpful. Always ready to help. Marvin is exceptional. Would recommend this dealership for all lexus service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly are always ready to lend a hand with your automotive needs at Fields Lexus Glenview! Thank you for sharing some positive feedback about Marvin and the team, and we wish you safe travels until we see you next!
Best new car buying experience I have ever had. I tend to...
Best new car buying experience I have ever had. I tend to keep my cars a long time just because I dread the new car buying experience. But not this time! Keith was able to get me exactly what I wanted. Arlind made the paperwork part painless and Howard (the technology guy) was the best. He is even coming to the house to get the garage door opener to work with the car. I could not have asked for a better experience from beginning to end!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so honored to hear that you had the best purchase experience ever with the Fields Lexus Glenview team. It makes us happy that Keith, Arlind, and Howard were all exceptional team members and that they were integral to making your purchase a seamless process. We appreciate your confidence in us, and we will see you again next time!
Joe Salgan really made the process friendly and easy. He...
Joe Salgan really made the process friendly and easy. He was straight up and transparent about pricing and the process. I highly recommend asking for Joe, if you visit to look at new cars. After the purchase, Howard Meron gave us a thorough review of the technology in the car. He spent as much time with us showing the app and the car, helping us pair our phones, let us walk through touching everything so that we understand how to work this computer on wheels! I highly recommend purchasing from this Lexus dealer, even if it is a drive past other dealers. Ask for Joe and Howard. You will not be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe and Howard are certainly two of our finest and we are thrilled to see that you had the chance to work with them. Thanks for choosing Fields Lexus Glenview!
Timely work was done but not as customer friendly as I...
Timely work was done but not as customer friendly as I experience at Westmont Lexus
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Ron - I am very sorry we have not left a better impression. Five stars are our standard, so I would like the opportunity to ensure we can improve for you. I understand you feel we don't listen, but I would be happy to speak with you about your concerns. Please consider giving me a call, and we can work through things together. I look forward to hearing from you. Thank you, Anthony Thommes - Service Director - 847-510-5450
Recommend Fields Lexus
Marvin was wonderful as usual. Great service! I always go to Fields rather than any other venue for routine service. They are honest about what is needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for recommending us, Cindy! We are so glad to hear that Marvin delivered such a successful service experience. Drive safely, and we hope to see you back at Fields Lexus Glenview down the road!
As a first time Lexus buyer I was very pleased with how...
As a first time Lexus buyer I was very pleased with how helpful and knowledgeable Marvin service was
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, we'll always do all we can to make sure you're fully informed when you stop by for service, and it's great to hear that Marvin's expertise impressed you. Many thanks for sharing your support for Fields Lexus Glenview, and we wish you safe travels until we see you next!
Marvin took care of my vehicle needs. Service got done...
Marvin took care of my vehicle needs. Service got done before the promised time. Also had it washed and inside vacuumed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nate - We are so happy to hear that Marvin helped address your service needs and get you back on the road in a timely manner. Thank you for supporting him with a positive review! We look forward to your next visit to Fields Lexus Glenview.
Everything was perfect as it always is from service...
Everything was perfect as it always is from service department of Fields Lexsus. Thanks Marvin!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your support and are happy to hear that you found the right vehicle working with Marvin and the Fields Lexus Glenview team. Drive safely, and we hope to see you back again down the road!
A good worker
Jesse Quintana was very professional. Answered all my questions and gave good advice. He deserves a raise and Fields Lexus Glenview should give that when one like Jesse does this. It’s more than just doing your job and that should be recognized. Would be more than happy to talk with the owner if that is necessary. Hopefully, however, it should be an easy decision. So, do it.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Jesse know he was a big help during your service visit. We couldn't agree more that his commitment to our guests makes him a great asset to the team. Thank you so much for choosing Fields Lexus Glenview!