Reviews
5000 mile service
Very satisfied with my service person MR Keith Barth thank you Elsa Maestranzi
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elsa - thank you for reviewing Fields Lexus Glenview! We're so glad to hear we could make your recent service visit a pleasant one. Safe travels, and come back again next time!
Service of vehicle
Very courteous and timely service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review and support of Fields Lexus Glenview, Brent! We sincerely appreciate your business and hope to see you again soon!
Robert Nelson
Scheduling was quick and convenient. Good communication about the service. Done quickly and cost effectively.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert - Thank you for the great feedback! We are thrilled to hear that the Fields Lexus Glenview team delivered such an efficient experience. Safe travels, and we hope to see you back next time!
Lexus service
I have had excellent service experiences at this dealership. Malinda's service has always been exceptional. She is knowledgeable and was able to meet my timing requirements. I recommend this location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lisa - Thank you for your confidence in Malinda and the team! We are happy to have you as a Fields Lexus Glenview customer and we look forward to seeing you next time.
6 month service
This was my first experience with your service department and Marvin was very helpful and pleasant to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, thank you for the review! It was our pleasure to assist you here at Fields Lexus Glenview, and we will certainly let Marvin know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
My salesman Paul Caputo and tech specialist Howard Meron...
My salesman Paul Caputo and tech specialist Howard Meron were a pleasure to do business with. Paul was very helpful in finding my "dream car", provided all information I needed. When I went to pick the car up, Howard walked me through all the tips and secrets. They were both very helpful. If you're looking for a Lexus, drop by and ask for Paul!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled that you left Fields Lexus Glenview with your dream car! Thank you for choosing to work with us, and for mentioning the great work of Paul and Howard. Safe travels until we see you next!
A quality experience
Very happy with my experience of getting our car ready for donation to a family member. Wanted to make sure it was in top running order and you delivered. I'm confident the car will continue to be more than road-worthy for years to come.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave Fields Lexus Glenview a wonderful review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We hope your family member enjoys the new ride for many safe and happy miles. Take care!
6/18/21 I just called the main phone number. The person...
6/18/21 I just called the main phone number. The person that answer the phone was laughing and playing around with about 3 other people. I wanted to ask a question about a SUV. All this guy could do was play around and act childish. I was planning on coming in to buy a new SUV. now I'll go somewhere else. This is why people don't like Car salesman. Good luck. Never buy from your dealership. Time was about 5:15 pm.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Mark, this feedback is concerning to hear, as it doesn't align with our standards of professional and attentive service. Would you be willing to discuss your experience on the phone so I can better understand what occurred and address it with the appropriate personnel? We want to be sure we're delivering a five-star buying experience to our guests going forward. Thank you, Elana Maxwell - General Sales Manager - 847-510-5420
Glenview lexus
Dave & Nat were a pleasure to work with. They were...
Dave & Nat were a pleasure to work with. They were knowledgeable, accommodating, and respectful, and had great follow-through. After your purchase you will meet with Howard, a technician dedicated to making sure you know how to work every aspect of your car. He is funny, extremely knowledgeable, and really cares about making sure you are well acquainted with your vehicle. Love this dealership and all the people who work there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Dave, Nat, and Howard. Drive safely in your new vehicle, and congratulations! We hope to see you back at Fields Lexus Glenview for your first oil change!
RX 350 Customer
Service was handled precisely as I arranged for, on time, with courtesy and professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan - Thank you for taking the time to review us! We appreciate your support and hope to see you again at Fields Lexus Glenview. Safe travels!