Reviews
Sleazy Internet Guy
I wrote asking for a lease quote on a specific car posted by their dealership online. Was sent a bunch of automated "friendly" emails, but no quote. Wrote 3 more times to the Internet Sales guy requesting the quote, just got run-around. Funny that they wouldn't treat a legitimate buyer better.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry you felt that way. The reason we were trying to call you and not just email a generic quote was so we could make sure we were giving you an accurate price. Many dealers will price quote based on a base car with bare-bones equipment, include conditional offers that not all buyers qualify for, and then when you get there, the vehicle was sold. We do our best not to send information that may be inaccurate or may be based on a model with options you do not want or on a vehicle that is not what you want. We were trying to do things the right way, and we apologize but hope you found something you love!
This response is not relevant to my situation. They never tried to call me. (I didn't want a call, I wanted a written quote.) I requested a quote on a specific car after viewing the options for that car, and specified annual mileage and what I wanted included in the quote/monthly payment, my county for calculating the sales tax, etc. So this response is just an excuse. The rep was evasive and rude. Don't expect to get a legit quote from them. They just want you to come in so they can strong-arm you. Based on my experience, I would not trust these guys.
Nate, John , and MIKE in new car sales were great.
Great customer service by Nate, John, and Mike in new car sales they were very friendly and very knowledgeable for the Lexus they sell, and very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Mike, we are so happy to hear that! Please don't hesitate to call us if we can help you with anything!
Repair to my Lexus and great customer service.
Jose gives top notch customer service. I have had my Lexus ES330 since 2005 and service it at Bredemann. Whenever I get Jose I am always pleased with the customer service. Thank you,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We will keep it going as long as possible for you!
Highly recommend!
We purchased a 2015 Lexus RX350 today and we are very satisfied with our car and our experience at Bredemann’s Lexus. Mr. Rodriguez took great care of us and made us feel very comfortable with our investment. He is such a professional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Mya! We appreciate your business and the time you took out of your day to post your feedback online!
Only Howard for me
I recently bought the best car I've ever owned--once again from Howard Meron. I've stopped counting, but this may be the fifth car I've bought from him. When I'm in the market for a used car, I let Howard know what I'm looking for and within days we're moving along. He has an amazing track record for putting me in the right car for my circumstances at the time. Closing the deal is not the end of the relationship with Howard. He gives a "new" car orientation like no other. I hope I won't be in the market for my next car for many years, but when I'm ready, there's no doubt that Howard will sell it to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Leslie, for returning to us for another Lexus! We very much appreciate your business and your loyalty!
Don't know what I'd do without Jose
Jose has been my service advisor over many years and quite a few cars. There are many reasons for my loyalty, trust being at the top of the list. With Jose, everything is fully explained and makes sense. Jose is personable, kind, and honest. Last week I experienced unexpected inconvenience and cost when animals sheltered under my hood and chewed up a number of wires and other parts. Jose made my bad day as good as it could be thanks to prompt service that took less time than expected and a great loaner car. Jose is great at what he does and I recommend him without reservation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Leslie for taking time to post comments about your experiences with Jose and our service department!
Howard is the best.
Howard went "above and beyond" to help us get and enjoy our beautiful, new Lexus SUV. Neither my husband nor I had shopped for a car in more than 14 years. Additionally, we both have thick accents. Finally, my husband who is an octogenarian, was very attached to his trusty, old Lexus SUV. Throughout our experience, Howard was exceptional. He: - thoroughly explained the many options (e.g., various models, possible features and colors); - answered and re-answered our countless questions; - came to our aid when we called (even beyond the office!); and - really helped us with the price. Howard is extremely patient and personable. Even now that we have our new Lexus, he continues to welcome our calls and help us understand the technology and features. Howard should be commended for being a true asset to the Bredemann team. Thank you so very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for considering us for your purchase and for leaving such a kind review for us online! We are so happy to hear how pleased you are with Howard. We aren't surprised! Please don't hesitate to call us if we can help you with ANYTHING!
Honesty is key
I had the best car buying experience. Ric Santos was able to find the Lexus 350 exactly like I wanted. He was the most honest person in car sales that I have interacted with. Ric was able to give me the best deal possible. I am very happy with all the friendly staff and welcoming experience. I will definitely buy my next lexus from Bredemann Lexus without a question.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for purchasing your new Lexus at our dealership! We try to make the car buying/leasing process as simple and pleasant as possible. Please don't hesitate to call us if you have any questions! We are also happy to meet with you again soon to go over the features and technology in your vehicle - just let us know!
Great service with returning our loan car and new purchase
We met with Edgar on Saturday to discuss options for returning our leased car, and found a great deal to purchase a SUV. Edgar was stellar with his service, from the test drive to discussing all of the options for a purchase. He reviewed all options and gave us a fantastic deal. We were able to complete the purchase within 1-2 hours, and got to drive home a new car. Thank you Edgar (and Mike) and the entire Bredemann team for your help!!! Both, myself and my wife had a great experience throughout the purchase of our new SUV!!! Sincerely, Rafael and Janet
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Rafael and Janet for considering our dealership and for taking time to post a review for us online! We are so happy you had a good experience with Edgar and he is such an asset to our Pre-Owned team. Please don't hesitate to call us if we can help you with anything!
I was never so comfortable buying a car
Our salesman, Edgar Rodriquez was fabulous. He was efficient, professional and gave us more than we expected on the price of our trade-in. We traded in a Cadillac DTS after being Cadillac owners for 20 plus years. We were excited to find the color my wife wanted and the low mileage we wanted, as well as the excellent features LEXUS has to offer on the 2015, RX350 that we purchased. We will refer our friends to Bredemann Lexus and specifically Edgar who made our car purchase a joy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear that you had a good experience with Edgar! Thank you very much for considering our dealership. Change isn't always fun but this change will be! Welcome to the Lexus family!
