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INFINITI of Hoffman Estates

(2,163 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Used Infiniti purchase

I made my purchase through Walt and he was a very professional and pleasant sales rep to work with.After the purchase I discovered something missing on the car and Walt promptly took care of the matter. Highly satisfied with my Infinti and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

New car purchase

Best new car purchase ever! Efficient paperwork processing, friendly, and helpful with questions on available add-ons. Brought my fx35 in for service, and left with a new car. The lease deal was that good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick,Efficient,Friendly

Had a great experience with Tony in sales. Was very friendly, knowledgeable, and accommodating. I feel I received an excellent deal from Tony and Infiniti of Hoffman. I would certainly go back to them for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Perfect Match

I had been shopping for a 2 door Jeep Wrangler for over two months, and had several sales fall through. Infiniti of Hoffman Estates had what I wanted and listed it at a good price. They did better then my bank for financing, were quick and polite with every response and contact. They picked me up from the train station and were good about checking in after the purchase went through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

WONDERFUL

Had a great time and was treated with respect. Loved Tony!!! He made me feel very valued as a person and customer. He went to the end of the earth to get me a great deal and got me a great warranty!!!! Could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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WONDERFUL!!!!!

Had a great time and was treated with respect. Loved Tony!!! He made me feel very valued as a person and customer. He went to the end of the earth to get me a great deal and got me a great warranty!!!! Could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Great experience

I have found a vehicle I was interested in online and I was glad to see that the dealership selling it was just a few miles from my home. Sent in an inquiry and received a prompt response and they referred me to Walt, one of their salesmen. I knew exactly what I was looking for, so I went in the next day and I can say that my experience from start to end was excellent. I got the answers I needed regarding the vehicle and financing and I drove my new car home the same night. Thank you for an outstanding customer service, I would recommend your dealership to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great to work with

We enjoyed our experience at Infiniti of Hoffman Estates. Walt was professional, accommodating and easy to work with. If you're shopping for an Infiniti vehicle I would highly recommend contacting Walt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Positive sales experience

The salesperson, Geno made my purchasing experience pleasant and I felt at ease. That was the first time that I was not stressed out buying a car in 35 years. Everyone was professional, helpful and friendly. I never felt pressured or taken advantage of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing Customer Service and Patience!

After viewing a few models I came across a vehicle being sold at Infiniti of Hoffman Estates, it was a used Honda Accord Crosstour EX-L. Walter Watts Sales Consultant was great. He reached out to me immediately and informed me the vehicle I was interested in was still available. He kept me updated with the status as it took me a few days to get in. Once I arrived he had the vehicle ready for me to inspect and test drive. Of course I choose the first day of a big snow storm in Chicago and well was very surprise on how well the car handled during the test drive and great time to do it. The vehicle was in great condition and with low MILES! After the test drive Walter brought me back to his office and we were able to come to a deal. Nina Gewargis was able to give me information on paint protection plans which I decided to purchase. Financing Manager Ryan Durso was so helpful and he was able to provide me with a great warranty program and additional services at a good price. As of now I love my new car. So Happy with it all and the extended service this dealership and Walter have given me. Thank you very much to you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.