INFINITI of Hoffman Estates

Eugene was great. He was very honest and professional. The finance department was outstanding as well. They really worked with me to get the deal done.

Dave Kalasa and the service crew helped me when I needed it most! I hit a pot hole and my muffler came down, and began to drag on the street. I pulled into Hoffman Est. Infiniti and was taken care of right away. Its nice to know there is a place where excellence can be expected! Thanks again,guys!

Steven was great showing me the details on the Lexus RX350. He also made short but interesting small talk which made things nice and not at all awkward on the test drive. The process continued to go well and I felt very comfortable with Steve and the professional appearance of the dealership. Overall, the experience was great for buying a used car here. Even though the dealership was approximately 60 minutes from my home, it was the best price and choice for me. Steven called me a few days later and let me know they had a 2nd key available and I received it a few days later. The only issue was with follow up by Anthony Guzman. I left him a message on his voice mail. I also gave Steven a message to forward him since he never returned my calls. Since I paid $2,320 for a 2 year warranty and had no information about it, I had some questions. Thanks, Jeff

I recently purchased a new Infiniti QX60, and Geno Cabana was fantastic to work with. On my first visit he showed me the vehicle with absolutely no pressure. He explained the features, and discussed the range in cost with upgrades etc. When it was time to purchase the vehicle he found me the color and interior I wanted, and was very honest to deal with. If you're looking for a really good guy, that knows a lot about the vehicles he sells, and is easy on the nerves... Geno is your guy!

I had already visited several dealerships in the west and north Chicagoland area. John Lee was my salesperson and knew the G37x that I was looking for better than anyone else. He was willing to work with us on price and find us a few extras to throw in as well! I always felt there was complete transparency, and that he wasn't hiding anything that might be suspect about the car or dealer process. Ryan in Finance was also a pleasure to work with, and even was able to come back the following day with good news about a new, lower rate he had worked out. All in all, a great experience in a scenario I was not looking forward to. Turned out to be a great car from some great guys!

I bought a used Mercedes. Had a strong chemical smell. Brought it back. Nina kept it for four days and replaced it for me without any arguments. Very happy with company and especially with Nina.She is a huge assett for this company.

Walter Watts is a respectful salesperson and easy to deal with. He made our purchase a smooth and fast transaction. I would definitely recommend him to my friends and family.

No pressure, no hassle , quick purchase and finance. Very nice experience compared to what seems to be the normal headache of a used car shopping and purchase. Steve Bechtold sales rep was helpful friendly and honest. Nina and Tony finance honest and very nice. understood our budget and needs and did not pressure us.

Eugene Cabana was great to work with. He didn't pressure us and was very helpful until the last minute. He even helped me paid my phone with the blue tooth sytsem. He was very honest and went through every detail with thoroughness and patience. Thank you Eugene!

I purchased a used Infiniti from this dealership. I gave my car in a few days after I purchased it to have my windows tinted and have a remote-starter installed. I had my Ray Ban's in the upper head compartment when I gave my vehicle for service. When I got my vehicle back, there were no Ray Ban's in the car. I called the customer service at the dealership they told me NINA would look into this. I was promised a call back from her once she reviewed the video tape. She NEVER called me back, about a week later I HAD TO FOLLOW UP WITH HER. She told me that they don't know if there were any glasses in the car. I HAD NO WAY TO PROVE THAT THERE WERE GLASSES IN THE CAR. After speaking to NINA, the GENERAL MANAGER called me and told me that I could also say that I left a stack of $100 bills in the car, and I could be making it up. THIS IS HORRIBLE CUSTOMER SERVICE. Basically, in a indirect way THEY CALLED ME A LIAR & THEY ARE THE ONES WHO STOLE MY GLASSES. I really don't appreciate being called a liar. The least they could have done is offered to reimburse for it, or atleast offer an apology. Instead, they told me that I could be lying. I am VERY upset with this. I get it that the matter is small it's only a pair of glasses but the fact that they are questioning whether I am speaking the truth is upsetting. At least be more sympathetic towards a customer who trusted you and your business. I hope they read this and realize how wrong their behavior was towards me. This was my first experience with this dealership... I will never go back for a future vehicle purchase. I also want to mention another thing about this whole experience that was disappointing... It was that I noticed scratches near the rear vent area AFTER I purchased the car. They agreed to make it less noticeable by doing something to it which they did. So I could even overlook this a little bit... But I wish I was told about them before I made the purchase. I would recommend that if you already purchased a vehicle from here and are giving it for service than make sure there is nothing in your car, because there are thieves working in this dealership. If you are thinking about purchasing from this dealership than think twice.