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INFINITI of Hoffman Estates

(2,163 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great customer service

Walt was amazing to work with. He was very patient and accommodating to our needs when buying our next car. We are very happy with our 2011 G37x purchase. We would highly recommended Walt Watts if you are trying to purchase a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!!!

Walter was great, and provided many options/solutions to my car needs. Very friendly, and helpful. Would buy another car from Walter. Would of taken more time to go over the details of the final price and warranty before signing in the future. Recommend not bringing your kids during signing. I will recommend him to my friends and co-workers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nice job

Great car so far and while there was some pressure environment, things worked out well. I do like that our sales guy follows with us periodically and genuinely seems interested in making sure we are happy after the fact.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Service above and beyond my expectations!!!

I came in for service on my G coupe and met John McDonough and all I can say WOW!!! He was atentive and very professional. I would recommend anyone that has a infiniti vehicle to see him for service. He even had my car washed!! Great Job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service is their priority!

Our sales rep... Matt Colrain.. made a huge impression! Matt follows through, he is honest, he knows the vehicles (and options!) in and out, he is patient and he is diligent. Highly recommended. Thank you Matt :) Hoffman Estates is lucky to have you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best Sales Experience!!

I have never had a better sales experience!! My husband and I had been doing our research for about 60 days and finally decided on the Infiniti QX60. We were looking for the best price and some key options. I was put in touch with this dealership through TrueCar. I travel and wanted to find someone to work with me via email so we could work through the details before we came out to the dealership and not waste time. We arrived at 11:30 and by 2pm we drove out of the lot (that includes taking an hour break so they could detail the car). No smoke and mirrors, no pressure. Everyone we worked with was great. The were professional, personable, and respectful. They did what they said they would do. I will send all of my friends to their dealership and I don't think I'll ever buy a different brand of car! I just want to say THANK-YOU to EVERYONE!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellence from the moment you walk in

Jason Nuzzo is the word excellence for service. He is very knowledgeable, helpful and courteous. I am very happy and comfortable going to this dealership because of Jason and will highly recommend this dealership to others. Thank you Jason, for your stellar service. This make the experience at the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service associate

Jason nuzzo is the only employee that I would prefer to go to. Most professional and courteous. I would highly recommend him as well as the dealership. He is a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Maintenance

I'd like to thank Kira Kuszynski for being an AWESOME team member at Infiniti Hoffman! She treated me with respect and was very knowledgeable of what needed to be done to keep my car running in tip top shape! Kira was very receptive to the questions and concerns I had and was able to have them addressed without a hassle. I am happy with the service provided by Kira and the service tech.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great Vehicle - Great Value Q 50

Researched this vehicle, so we knew what ee wanted. Hoffman Estates Infinity provided a great environment to purchase the Q50. Walter Watts was awesome job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.