Reviews
Great customer service
Walt was amazing to work with. He was very patient and accommodating to our needs when buying our next car. We are very happy with our 2011 G37x purchase. We would highly recommended Walt Watts if you are trying to purchase a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Shopped for a used car
Great experience!!!
Walter was great, and provided many options/solutions to my car needs. Very friendly, and helpful. Would buy another car from Walter. Would of taken more time to go over the details of the final price and warranty before signing in the future. Recommend not bringing your kids during signing. I will recommend him to my friends and co-workers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice job
Great car so far and while there was some pressure environment, things worked out well. I do like that our sales guy follows with us periodically and genuinely seems interested in making sure we are happy after the fact.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Service above and beyond my expectations!!!
I came in for service on my G coupe and met John McDonough and all I can say WOW!!! He was atentive and very professional. I would recommend anyone that has a infiniti vehicle to see him for service. He even had my car washed!! Great Job!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer service is their priority!
Our sales rep... Matt Colrain.. made a huge impression! Matt follows through, he is honest, he knows the vehicles (and options!) in and out, he is patient and he is diligent. Highly recommended. Thank you Matt :) Hoffman Estates is lucky to have you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Sales Experience!!
I have never had a better sales experience!! My husband and I had been doing our research for about 60 days and finally decided on the Infiniti QX60. We were looking for the best price and some key options. I was put in touch with this dealership through TrueCar. I travel and wanted to find someone to work with me via email so we could work through the details before we came out to the dealership and not waste time. We arrived at 11:30 and by 2pm we drove out of the lot (that includes taking an hour break so they could detail the car). No smoke and mirrors, no pressure. Everyone we worked with was great. The were professional, personable, and respectful. They did what they said they would do. I will send all of my friends to their dealership and I don't think I'll ever buy a different brand of car! I just want to say THANK-YOU to EVERYONE!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellence from the moment you walk in
Jason Nuzzo is the word excellence for service. He is very knowledgeable, helpful and courteous. I am very happy and comfortable going to this dealership because of Jason and will highly recommend this dealership to others. Thank you Jason, for your stellar service. This make the experience at the dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service associate
Jason nuzzo is the only employee that I would prefer to go to. Most professional and courteous. I would highly recommend him as well as the dealership. He is a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maintenance
I'd like to thank Kira Kuszynski for being an AWESOME team member at Infiniti Hoffman! She treated me with respect and was very knowledgeable of what needed to be done to keep my car running in tip top shape! Kira was very receptive to the questions and concerns I had and was able to have them addressed without a hassle. I am happy with the service provided by Kira and the service tech.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Vehicle - Great Value Q 50
Researched this vehicle, so we knew what ee wanted. Hoffman Estates Infinity provided a great environment to purchase the Q50. Walter Watts was awesome job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
