Reviews
Very helpful and friendly staff.
Very helpful and friendly staff. Nice clean showroom. Would highly recommend to anyone looking to buy a new or used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing York Chrysler Dodge Jeep Ram of Plainfield! Rick Haeick General Manager
Purchased a new ,2022, Ram 5500 in Dec.
Purchased a new ,2022, Ram 5500 in Dec. 2022. In May with 7,000 miles it lost all forward gears. Had it towed to York where it took 6 weeks to get repaired.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Tracy, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jamie Freeman jfreeman@yorkautomotive.com
Thank you for the follow up Jamie. Feel free to call me at my farm Monday - Sat. 9-6 and I will be happy to provide more details.. Tracy Hunter 765-537-9430
they said I needed new brakes and tirez and when i put
they said I needed new brakes and tirez and when i put new breakes on the old breakes were not bad and the tires are not bad
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Donny, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Jamie Freeman Service Manager
They had my van for 11 weeks.
They had my van for 11 weeks. Very little communication unless I contacted them. Once they finally started working on it, it was done within a week. I realize they had to work with the warranty. But during the 11 weeks I had three different people in charge of my van because people kept quitting the company. I went 4 weeks with no communication at all until I called them, and they’re like oh the warranty just got approved yesterday. Very coincidental! Overall, the customer service slow. Except when the keys to my loaner car got locked into the car. Then they were able to help me very quickly. But working on my van took forever. It would’ve been better if I had more communication from their side instead of me constantly having to contact them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Angela, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Jamie Freeman Service Manager
I have total confidence in York Chrysler dealer.
I have total confidence in York Chrysler dealer. Bridget always explains everything well and is very thorough when she answers my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Vicki! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
Very professional and fun.
Very professional and fun. No stone unturned to get the customer what they want and need.. will recommend them to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rick Haeick General Manager
Was unorganized Didn’t inform me when car was completed
Was unorganized Didn’t inform me when car was completed will got Brownsburg next time
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mark, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jamie Freeman Service Manager
Everyone is very friendly , and helpful.
Everyone is very friendly , and helpful. The building is also always very clean and neat
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager
I feel like you we very friendly and honest with me I
I feel like you we very friendly and honest with me I looked over all the paper work and numbers involved in our trade, all was in order. Everyone had their job and did it well. Rodney did everything possible to work as well as it could. The way he runs around that place the dealership will need to buy him some running shoes for Christmas. 👌
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Rodney and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle! If there is anything we can assist you with in the future, please let us know. Rick Haeick General Manager
David was patient and helpful with getting me into the
David was patient and helpful with getting me into the vehicle I wanted at the price I needed. I absolutely love my new Jeep!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Rick Haeick General Manager