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Lufkin Ford

(46 reviews)
Visit Lufkin Ford
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–1:00pm
Sunday Closed Closed
New (936) 465-9919 (936) 465-9919
Used (866) 492-8269 (866) 492-8269
Service (866) 493-4688 (866) 493-4688

Reviews

(46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lufkin Ford from DealerRater.

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Great service Great people to deal with love purchasing

Great service Great people to deal with love purchasing my vehicle there see you again soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Plenty of cars and trucks to choose from and a friendly

Plenty of cars and trucks to choose from and a friendly staff to go with it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Enjoyed the sales process.

Enjoyed the sales process. The salesman kyle was a great host with my time. Relaxed atmosphere and no pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great dealership!

Great dealership! From the beginning to the end, it was a good experience. I traded in my F150 to get a used F250 Super Duty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jose Castillo was absolutely fantastic to work with.

Jose Castillo was absolutely fantastic to work with. Knowledgeable about the product, and financing process. He helped me through ordering a truck at first, then found just what I was looking for sooner! He responded quickly when I texted or called and always pleasant! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome people at Lufkin ford.

Awesome people at Lufkin ford. This was my 7 th vehicle I have purchased from them. Great service and financing thru ford. Will not go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Michael Taylor was awesome to work with.

Michael Taylor was awesome to work with. Easiest purchase ever !! I would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Michael sold my wife and I, a 2018 F-350 6.

Michael sold my wife and I, a 2018 F-350 6.7 Powerstroke Dually Diesel with like 72k miles. This was in August of 2022. I expected small issues since it was used but supposedly had been through their 172 point service inspection. We left for Montana like 2 weeks after purchase. Took it into Kalispell Ford in Montana to be checked for services when we arrived. Same 172 point inspection came up with $9,900 dollars in needed repairs two of which are major where the engine needs to be removed. Not realizing they only sold us the Powertrain warranty vs $600 more for the premium care, the repairs are not covered. Called store and tried to work with (GM Walt to no avail he basically told me tough luck). So they sold me a lemon that they obviously knew needed major work then didn't even sell me the correct warranty knowing it would need alot of repairs. This is not what I would expect from a major Ford Franchise Dealership.Not just unhappy customers but bad practices by their staff and owner. Steve & Carolyn Caution ⚠️

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealership!

Great dealership! From the beginning to the end, it was a good experience. They helped my place an order for a new 250 Super Duty and stuck to the agreed price when it came in. They didn't try to add some upcharge, like so many dealerships do now days. I highly recommend these folks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Courteous friendly service.

Courteous friendly service. They made my purchase simple and seamless. I am totally satisfied with my new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.