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Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington

(60 reviews)
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2018 consumer dealer award

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington from DealerRater.

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Kristine Haar, Rick Hendrick Jeep, was the best Service

Kristine Haar, Rick Hendrick Jeep, was the best Service Consultant I?ve ever worked with. Our Jeep broke down while on vacation and she fit our car into the shop and repaired quickly. The work was excellent and under the estimate provided in advance. I highly recommend this dealership for repair work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Service Customer, we are very happy to have provided you with such a positive experience!

Amanda and the staff were great , they performed the

Amanda and the staff were great , they performed the service in a timely manner been going to this dealer for over 5 years they never disappoint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Nelson, thank you; we appreciate your feedback!

Khristine Haar fully explained all and provided detailed

Khristine Haar fully explained all and provided detailed and excellent service. Also, Chase took the time to video and go over his review and both made my visit educational and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bill Arcuri, we are so pleased you enjoyed your visit to Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington!

From the start.

From the start. Customer service, knowledge and communication was outstanding. The team listened to us, responded and did a great job! A very good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Christopher Luca, we are so happy to read such a great review about Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington!

Very good experience.

Very good experience. Nick done a great job there was no pressure and everyone was very helpful and friendly. Would recommend them for sure to anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are always more than happy to assist you if anything else comes up. Take care!

Outstanding service!

Outstanding service! Super friendly, honest, and made the whole process quick and stress-free. The entire team was great, but Pete really went above and beyond. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Lauren, we are very happy to have provided you with such a positive experience!

In the market for a 4runner and stopped by to get some

In the market for a 4runner and stopped by to get some information and check a few cars out. Peter was very knowledgeable and helped a lot. Will definitely be back when it?s time to purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Caroline Post, we are very happy to have provided you with such a positive experience!

I am so done with the Hendrick Service Center in

I am so done with the Hendrick Service Center in Wilmington. Does anyone have any recommendations for a local mechanic in Leland who works on Jeeps?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I originally leased a 2025 Ram 1500 from TJ and he was

I originally leased a 2025 Ram 1500 from TJ and he was spectacular. Vince has been the service advisor each time I came in, even when he is overbooked and I have to start with a different advisor, he still makes sure to close out the interaction and ensure all is well. Amazing team all around at Hendricks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mburris, we are glad we could help!

They are updating some of the facility so I understand,

They are updating some of the facility so I understand, however they need better space for someone who has to work while waiting on the service. A little slow for an oil change, but they do check more system components.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Kennys, we are very happy to have provided you with such a positive experience!