Keyes Hyundai

I will never do business with Keyes Hyundai ever again. I leased my second vehicle from them in December 2024 and the experience has been terrible. I turned in my lease a few months early to lease an Ionic 5 and we agreed that I would pay off the remaining months left on the lease but they would waive the mileage overage (about $300). Cut to four months later and I have Hyundai Finance coming after me about the $300. I called our salesman Shakespeare and he refused to honor the deal I made with him. The manager who was working there apparently no longer is there and so he couldn’t “confirm.” I left two messages for the current GM of the dealership to call me back after Shakespeare refused to honor the deal he made and was ghosted. In short, they don’t honor the deals they make and don’t even call back. This place sucks and I’ll never return. Stay away.

Purchased a 2022 Hyundai Tuscon 4 months ago (all cash) and they have STILL not sent me the pink slip!! Multiple messages left with no return call, and all calls go in an endless circle. Other than salespeople, no one can answer their phone... Needless to say, their customer service is horrific after the purchase. BEWARE!

UNBELIEVABLE (how bad this place is) We brought my car in on February 13th for an oil change and a diagnostic because my car was smelling like anti freeze. No one called me to tell me my car was ready.... I had to call them to see what was going on and they told me "oh, yeah your car is ready to pickup" they charged $140 for the oil change and said they had found nothing wrong with my car.... Fast forward to March... the smell was only getting worse so I got my car back in there for ANOTHER diagnostic, I was told they would call me within 48 hours to give me a status update... no one called (shocking, I know) so I again am calling which just getting someone on the phone is a task in itself. They tell me that my advisor, Carlos is working with another costumer and will call me back. I SPECIFICALLY ask them to make sure he calls me and not my fiancee because he will be at work and won't be able to answer (both our numbers are on file)... I called at 3pm on Thursday I still had not heard anything so at 5pm I call back only to be told that Carlos left at 4pm... he had called my fiancee and left a message saying "another advisor named Andrew gave permission to tear the car down and they would give us a call next week, hopefully" WHAT!!!????? no, no, no this is insane, I need my car. So I called to talk to a manager... was hung up on 3 TIMES. Finally a nicer gentleman named Don called me back and said he doesn't know what's going on and the shop is closed. I told him I wanted to come pick up my car as is and that I would call him back once I was able to head down there, he agreed but then when I called back he didn't answer... xxx.... so we drove there when the shop opened Friday at 7am to find out what was going on. We spoke directly with Carlos and Don. Both said their "service manager " Richard would be in at 9 and they would let him know the situation and we would be able to speak with him about possibly getting us a courtesy vehicle while my car was being fixed... 11am rolls around HAVEN'T HEARD FROM ANYONE. I once again call the service department and try to get Carlos... he's not available (again, shocker)... he does call me back though and says "I got a message to call you" I said "yes, I'm looking for a status update on my car and to speak to Richard " HE LAUGHS at me and says "I don't have a status update for you Laura, we haven't had enough time" ITS BEEN 4 DAYS!!! I told him to stop anything they were doing with my car and I would come pick it up. Got my car back... hopefully it got put back together ok, if anyone even actually touched it in the first place. WHAT A TERRIBLE EXPERIENCE! GO SOMEWHERE ELSE IF YOU CAN.

I set an appointment for my brand new iuniq 6 on 1/9/2024 at 12 noon. I had to wait till 1:40 Pm before anyone bothered to show up. Raymond Perez introduced himself as the service advisor. Said I shouldn’t wait as job will likely be completed by 6 PM. They offered a complimentary car rental from Hertz. ELEVEN DAYS LATER, the car is not ready. Car rental company is threatening to sue me. Raymond refuses to return calls! My car is held hostage just to replace the tire monitoring gauge! WHAT AN AWFUL EXPERIENCE!!

They sold a car that was in an accident, which does not have Bluetooth, the manager showed me Carfax with the words it is clean according to Carfax, I did not immediately notice that the color of the right rear door was of a different color. I will avoid this place.

I sat in that dealership for five hours trying to purchase the ioniq 5. I liked the idea of tax incentives and I had a subaru outback to trade in. The salesperson Siuzanna offered me $10k for the Subaru. Fine, it had a lot of mileage. When I finally left with the Ioniq 5, I realized I never received a contract. I called and they said they gave me a USB (did not). It sounds crazy but this went on for months until they finally emailed me the contract. The trade in price for the Subaru? $5k. My fault for not reading the contract closely enough, but extremely poor practice cutting my trade in by half.

Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one day or one week, I didn’t care, just give me a call when it’s done. There were three issues I was having them look at: sunroof wouldn’t work, possible parasitic draw on battery, and the TPMS is showing a warning light, most likely need to change or repair one or more sensors. They said there was a $195 diagnostic fee per complaint (car is out of warranty). Ok, I signed the paperwork and left. Isaiah Figueroa, the service advisor, called me back later in the afternoon and that’s when I found out that the diagnostic fee doesn’t get waived if I choose to repair the vehicle. Obviously, this would have been a red flag and I would’ve left immediately had I known. The service coordinator was unprofessional and rude, talking over me as I was asking questions or making statements Isaiah said they needed to “reset” the sunroof (additional $195 - makes no sense, it’s a switch. Either it works or it doesn’t), the TPMS needed three new sensors (3 @ $260 each) and the battery was bad (replace for $350+ ; literally a brand new battery, 5 weeks old) and there was no parasitic draw (then how did it drain in 5 weeks?) Obviously, these guys have no clue what they’re talking about. I asked them to fix the TPMS and sunroof, leave the battery alone. Total cost quoted: $1560 I asked when it would complete, and Isaiah said it would be same day, 5:00pm. I explained that I couldn’t get it that night, but I’d come by in the next morning and get it. When I arrived at 10:30am the next morning, the car wasn’t ready. Isaiah said they needed “another hour or so for the TPMS to reset.” No call. No email. No text. That I was livid was an understatement. Not only are they going to steal $585 from me for “diagnostics” but then the car isn’t ready when they said it would be?!?! To further antagonize me, Isaiah wanted me to sign the paperwork on the repair. Why would I sign a paper saying the repair was done when I haven’t inspected the vehicle to see if the repairs have been completed?! I didn’t sign the paperwork, I told Isaiah to have it ready at noon and I would be back. When I got back, the car still wasn’t ready. I had to wait an additional 30 min for the car to be “test driven.” One of the diagnostic fees was waved (Isaiah made it sound like they were doing me a favor) and the final bill was $1387. Absolute crooks. Side note: After I left the dealership, I stopped at an auto parts store to have the battery/charging system checked. That’s when I noticed the hood was open. They didn’t even close the hood. There were no issues with the battery or the alternator which means Isaiah and Keyes Service tried to get me to pay for something I didn’t need. Keyes Hyundai is shady AF, have no idea what the they’re talking about, and will STEAL your money if you’re not careful. BEWARE.

Oliver was wonderful and called me first thing in the morning for I had to leave my car in the middle of the night. Not only did he call me first thing in the morning, but he also texted me throughout the day with a specific update and was able to get the job done within hours. Thank you Keyes! 10 stars from me : )

Been bugging me for a while so I thought I’d finally post about it to warn others. Bought my car here a while back (2020) and traded in my older car to get a better deal. Unfortunately I got completely ripped off. They told me they could barely get anything for my old car, but here they are trying to sell it for 24k! I traded it in for just over 2k. Do NOT trust them for any trade in value they give you, they are not trustworthy people…

Charging 7k over MSRP with ton of garbage add ons. Complete waste of time and walked right out. Price gouging to the max with zero customer service.