Reviews
Sales department was friendly and professional I would
Sales department was friendly and professional I would just like if the process was quicker
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I feel like I fell for the old bait and switch.
I feel like I fell for the old bait and switch. I shopped online on the website, had all kinds of mailers and flyers but when I got there the price just kept going up and up and up. Nothing like what I saw on the internet for pricing and none of the promotions applied of course. Very disappointed in the process. 3.5 hours when I already know the car I wanted and didn't even test drive it. I like the car but cannot in good faith recommend due to the process
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Jaimie Cummings, Customer Relations Manager, 352-564-8668 ext. 5252.
They were very rude to me and my friend I will never go
They were very rude to me and my friend I will never go back to them again the service was very rude and I have a problem when you back up and they said that there is nothing wrong with it
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at 352-564-8668 ext. 5252. Sincerely, Jaimie Cummings Customer Relations Manager
Aaron was the best The car buying process not so
Aaron was the best The car buying process not so great Someone needs to fix it
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your patronage and feedback!
Less then 1 hr in and out oil change and extras great job
Less then 1 hr in and out oil change and extras great job great job
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your great review! We know that you are the reason we are here!
I felt very welcomed the moment I stepped inside.
I felt very welcomed the moment I stepped inside. Very friendly staff and very accommodating
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!
When I first went to your service center 2 years ago, I
When I first went to your service center 2 years ago, I wanted a price on fixing my daytime running lights. I was told by both the mechanic and his supervisor that I did not have daytime running lights. I found this highly offensive. Of course I have the lights. My friends knew this, my wife knew this, and I knew this to be true. I am always glad when Steven Caron is my service advisor. Maybe if he was around the first time I went to the dealership, I would have a better opinion about Jenkins Kia, Crystal River.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your patronage and feedback!
The team at Kia is very accommodating.
The team at Kia is very accommodating. Clean facilities and Oil changes are a breeze.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We're glad you had a great experience with our team and facilities here at Jenkins Kia of Crystal River.
Joseph was not as knowledgeable as he should have been
Joseph was not as knowledgeable as he should have been referencing the different styles of the telluride. If we were told that the one we bought didn’t have garage door openings we would have stepped up to a higher level of the telluride.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for bringing this to our attention. Please reach out so we can address your concerns and ensure a better experience next time at Jenkins Kia of Crystal River.
Everything from scheduling my maintenance through
Everything from scheduling my maintenance through delivery of my car the dealership was excellent. I could not ask for a better experience.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're pleased that our dealership met your expectations during your maintenance visit.