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Jenkins Kia of Crystal River

(4,391 reviews)
Visit Jenkins Kia of Crystal River
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2017 state dealer award
View 10 awards
2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 500-8050 (877) 500-8050
Used (866) 229-8703 (866) 229-8703

Reviews

(4,391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Crystal River from DealerRater.

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We have been getting our Kia serviced at Jenkins Kia for

We have been getting our Kia serviced at Jenkins Kia for more than four years. Steve at the front desk is always very pleasant and bend-over-backwards helpful. As are all the other employees there. I would recommend Jenkins Kia to anyone looking for a Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your great review! We know that you are the reason we are here!

Prompt & efficient service.

Prompt & efficient service. Well equipped waiting room with great snacks. Positive experience overall. We will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your high rating! We appreciate your business and your review!

Service was excellent, staff treats you like family.

Service was excellent, staff treats you like family. Great enviro purchase a car. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to earn your business! We are delighted to know our team provided you with excellent service.

+It was a real pleasure and a great experience dealing

+It was a real pleasure and a great experience dealing with Israel Thompson. He was very informative, friendly and helpful. He made a stressful experience much more relaxed and comfortable. As a matter of fact everyone I dealt with were terrific. I will definitely recommend you to all my friends. You don't list Israel but I would five him 5 stars also. A real nod to the impressive dealing with Scott Russ also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are delighted to know our team provided you with a 5-star experience. Thank you for your business and the positive review! We know that you are the reason we are here!

Service department is always a friendly group of people

Service department is always a friendly group of people ready to listen and help . This is the reason I chose to drive 30 miles to service my car... Never a long wait for my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

We have only had our Sorento for less than a year.

We have only had our Sorento for less than a year. But have been to the service department for a few minor things such as an oil change, screws in a tire twice, and a simple recall. The service and staff have been stellar each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your service visit! We appreciate your business!

As always, a great experience, staff is always courteous

As always, a great experience, staff is always courteous and professional, always ensuring I'm comfortable while waiting for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your service visit! We appreciate your business!

Very friendly and organized.

Very friendly and organized. I was greeted promptly even though I arrived before they had opened for the day. My recall appointment was taken care of in short order and I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your great review! We know that you are the reason we are here!

I was not impressed with the way the Service Department

I was not impressed with the way the Service Department works. No one will ask you if you need help. When I walk in, there were only two people in the service department, one was busy on the phone, and the other one was just siting at the counter, doing nothing and didn't have the time to ask me what he could help me with. When the guy in charge of my service came back to his counter, he did ask me what did I need help with. When I told him why I was there, he immediately took care of me. I did ask another employee why I was treated that way, and he/she informed me that's the way the service department works, each person is given the name of the people coming for service, and only that person can takes care of the customer that was given to him. This is plain ridiculous. This is the reason why I had not written this earlier. Thank you.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates, but I would like to hear more about your encounter. Please contact me at 352-564-8668 ext. 5252. Jaimie Cummings Customer Relations Manager

Everyone and everything was great .

Everyone and everything was great . I had a lof and rot and they gave me the inspections with some suggestions for future repairs.Thanks again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your service visit! We appreciate your business!