Reviews
I was told bumper to bumper was 36 months 36k miles Kia
I was told bumper to bumper was 36 months 36k miles Kia in new port Richey said diff. Charged 199 Roadside kit never received , charged 299 for pin strip that I never received and I was told when I brought the car back to fix a scratch they would fill my tank up again I never received that either. Jenkins value pkg not negotiable ( never wanted that ) they would not provide a buyers order with the break down when I asked for one . This was my 3rd vehicle from this location will not be back. Buyer beware
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates, but I would like to hear more about your encounter. Please contact me at 352-564-8668 ext. 5252. Jaimie Cummings Customer Relations Manager
Steve, thanks for wonderful service and always exceeding
Steve, thanks for wonderful service and always exceeding expectations. Great service each time we come in for check ups and that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review! We appreciate your support!
These employees are the best!
These employees are the best! They go above and beyond every time we bring our vehicles in for service. They are an excellent representation of "great" customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!
Steve is always excellent!
Steve is always excellent! Makes the experience so easy. Lovely waiting area and enjoy the coffee and cappuccino.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about your service visit! We appreciate your business!
Steve was friendly, professional and extremely helpful.
Steve was friendly, professional and extremely helpful. The staff and service was outstanding. The waiting area was clean and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the opportunity to maintain your vehicle! Thank you for your review!
The staff and service is always excellent.
The staff and service is always excellent. That's why I continue to to there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!
Everyone you come in contact with, takes the time to say
Everyone you come in contact with, takes the time to say hello with a smile. The service department is great. The service advisors are very knowledgeable. They take the time to answer your questions and explain things so you can understand. You do not feel like a number.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for allowing us to maintain your vehicle. We appreciate your high marks for our Service Department!
This dealership offers prompt and professional service to
This dealership offers prompt and professional service to their customers when it comes to vehicle maintenance. You can’t beat the complimentary car wash either! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to know our team provided you with a 5-star experience. Thank you for your business and the positive review!
So very happy with my new car and the entire staff was
So very happy with my new car and the entire staff was amazing. Thank you I’m very happy with it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your great review! We know that you are the reason we are here!
The process was transparent and both the salesman and
The process was transparent and both the salesman and manager followed through on 100% of the promises made. You can buy with confidence at Kia of Crystal River.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!