Reviews
Sales
a good experience with salesman Tim O'Connor who is a professional and at no time felt like he pressured me into making a decision.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buyer
Sales were a gem and had a great buying experience. Brian a gem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Work quickly to complete transaction
I have done my homework and walked into the dealership already knowing what I wanted. However Jeremy was able to hustle and make sure that all needed paperwork was moved on efficiently. Jeremy is very knowledgeable and has a wonderful way with customers. He listened and answered all of my questions. In short he made bying a new/used car a pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to read such a great review about Suburban Ford of Sterling Heights!
Oil change/tire rotation
Very efficient. In and out of there within 30 minutes time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lori, thanks for the feedback. We hope to work with you again!
Lease Buyout
Mr. Brown was a pleasure to deal with. He made the process seamless and was very in tune with our needs. My girlfriend and I highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, thank you for the positive review! We hope to work with you again in the future!
Ford Ecosport
Went to many different dealerships to search for a lease. Ended up going with suburban Ford in Sterling Heights. I was greeted and helped by Jeremy Mexico. Jeremy was excellent with help. He was patient and genuinely wanted to help me get the best deal he could give me. Very professional and courteous. I would recommend going to this dealership if you are looking for a Ford vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hillary, you are amazing!
Its been a year since I purchased my truck from you, and you are still "just a phone call away" to offer support. You always have a friendly voice, and are lightning quick to respond. I would drive the 500+ miles again to purchase my next auto from you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kit, we're happy to hear you had such a positive experience with our team!
Car service
Just in to have my car looked at, was having problems with it starting
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, we are glad we could help!
Amazing Service!
Mike LaRose was amazing! He was able to help me get my new car and was friendly and professional. The entire staff was downright amazing!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We thank you for this great review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
cbaenterinc@earthlink.net
Hillary Adam was very professional. She listened to us and worked within our goals.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Constantino, we really appreciate your positive review!
