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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Sales

a good experience with salesman Tim O'Connor who is a professional and at no time felt like he pressured me into making a decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buyer

Sales were a gem and had a great buying experience. Brian a gem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Work quickly to complete transaction

I have done my homework and walked into the dealership already knowing what I wanted. However Jeremy was able to hustle and make sure that all needed paperwork was moved on efficiently. Jeremy is very knowledgeable and has a wonderful way with customers. He listened and answered all of my questions. In short he made bying a new/used car a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Suburban Ford of Sterling Heights!

Oil change/tire rotation

Very efficient. In and out of there within 30 minutes time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lori, thanks for the feedback. We hope to work with you again!

Lease Buyout

Mr. Brown was a pleasure to deal with. He made the process seamless and was very in tune with our needs. My girlfriend and I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark, thank you for the positive review! We hope to work with you again in the future!

Ford Ecosport

Went to many different dealerships to search for a lease. Ended up going with suburban Ford in Sterling Heights. I was greeted and helped by Jeremy Mexico. Jeremy was excellent with help. He was patient and genuinely wanted to help me get the best deal he could give me. Very professional and courteous. I would recommend going to this dealership if you are looking for a Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Hillary, you are amazing!

Its been a year since I purchased my truck from you, and you are still "just a phone call away" to offer support. You always have a friendly voice, and are lightning quick to respond. I would drive the 500+ miles again to purchase my next auto from you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Kit, we're happy to hear you had such a positive experience with our team!

Car service

Just in to have my car looked at, was having problems with it starting

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cheryl, we are glad we could help!

Amazing Service!

Mike LaRose was amazing! He was able to help me get my new car and was friendly and professional. The entire staff was downright amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We thank you for this great review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

cbaenterinc@earthlink.net

Hillary Adam was very professional. She listened to us and worked within our goals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Constantino, we really appreciate your positive review!