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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Angela was well informed and sweet.

My car was declared a total loss and I contacted Angela on line. She called me the very same day and was extremely well informed about everything form the features of the used vehicle to my options in financing. She was sweet and friendly and I will be contacting her shortly, so she can hook me up with a used car consultant. V. Roy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

Suburban Ford

Great employees. Every courtesy and consideration extended to their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rick, reviews like this give us motivation and help us ensure we provide high-quality care! Thanks again for the review!

Great Experience!

Nick Scoza was excellent to work with. I was in the market for a replacement of my Buick Lucerne, a very comfy car to say the least. Wasn't sure Ford made a vehicle to compare. Nick showed me a Taurus SHO with low mileage and I love it. No pressure sales, just simply helped me to make a decision. Nick worked on the deal to bring it in line with our expected price. Deal made and delivered in less than 5 hours. Great working with you Nick! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

,We are very happy we could provide you with a positive experience! Thanks for taking the time to let us know how we did, we appreciate it!

My experience with suburban ford

My experience with suburban ford was a great one. I got exactly what I was looking for plus more. Thanks to my salesman Jeremy sloat help me find the perfect car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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19 Mustang GT convertible

I had ordered a 2018 Mustang GT convertible but due to a parts issue, I had to re-order which delayed delivery longer than expected. Once the car was delivered, everything else with the buying process was exceptional. See Jeremy Randolph and Alex Harms at Suburban Ford of Sterling Heights if you’re ready for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frank, we're glad you had such a wonderful experience with our team! Thanks again for the review!

First new car!

Matthew made buying my first brand new car(2018 escape) experience awesome! He didn't pressure me and make me second guess myself. I really appreciate everything he has done for me! Thanks for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there! Congratulations on your new Ford Escape and thanks for letting us provide you with your first car!

Nick Scoza is professional and courteous

I went in the suburban Ford Pre-owned today. Met with Nick Scoza. I looked at an f150. Nick was willing to do whatever it took to make a deal. He and is manager were going to give me more for my trade than some and willing to work with the price on the f150. The team was very professional and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello,, thank you; we appreciate your feedback!

Outstanding Customer Service

My experience with my Salesmen Nathan Wells was fantastic. He was very courteous, asked all the right questions and responded quickly to our questions and concerns. Definitely go see Nathan if you are considering a used car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Confusion made simple

We came into the dealership looking for a vehicle, Michael LaRose helped answer all our questions. He was so kind, patient and informative. We were torn between 4 cars and while deciding, then changing our minds multiple times Michael was never pushy. His manager Vito was very helpful in getting trade in prices on our car too. THANK YOU.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

So excited for our new truck!

We’re so excited to be leasing again from Suburban! Amanda has helped us the past 3 years and we’re so excited to pick up our new truck today! Thanks to her and Antonio we always know our needs are met and we’ll continue to promote this dealership for many years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nathan, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.