Suburban Ford of Sterling Heights

I found a vehicle I had been looking for on the internet. It was a hour and a half away from the small farm community I live in. I started dealing with a gentleman named MarioStellino. This was a back row fixer upper that I’m sure the dealer didn’t make much money off of. The vehicle was destined for auction. Mario went above and beyond what most sales people would do by reaching out to me and sending me specific photos of areas I asked to see and answering questions I had about the vehicle before I made the almost 2 hour drive to look at it. He treated me like I was buying a top of the line Lincoln when I was actually buying a back row handyman special. I couldn’t be happier with the service I received or the vehicle I purchased. With a little bit of work the explorer I purchased is running and driving like a newer vehicle. If you are in the market for a nee to you car or truck, Mario is the man to see. Tara Miller also reached out to me as I had questions on the vehicle I asked on the Internet. Both Mario and Tara were low pressure and great to deal with.

Amanda was a great help when I leased my car, She not only got me in connection with a good salesman she a followed up to make sure all my needs were met. I will definitely be calling her again when it is time for a new vehicle. Hoping the Ranger comes out soon, would like one when this lease is up next year. But either way I plan on Siberian Alford being my go to dealership from now on, well worth the drive.

Our family has been working with Rich for over a decade. He is thorough and reliable. He makes the transaction easy. He is dedicated and great to work with.

My family purchased 8 cars in the last 10 years from this dealership. Kevin Miller and the rest of the staff are great! If I still lived in Michigan, I would still go here.

I worked with Kevin for the very first time and it won't be the last. He treated me better than family. The experience was easy and laid back. I work with people everyday and it was nice to see another salesperson that was attentive to my needs and wants.

They did a terrific job finding the vehicle I was looking to purchase. They had no problem with me driving to Dearborn for a third-party inspection. And the best thing of all there was no pushy salesman trying to sell me something I did not want or need. If I’m looking for a vehicle in the future, the first website I will be visiting will be suburban ford of sterling heights.

They did a terrific job finding the vehicle I was looking to purchase. They had no problem with me driving to Dearborn for a third-party inspection. And the best thing of all there was no pushy salesman trying to sell me something I did not want or need. If I’m looking for a vehicle in the future, the first website I will be visiting will be suburban ford of sterling heights.

I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construction business, and I load and unload tools, materials and equipment in it everyday. I brought my truck in first thing last Monday morning. They told me it takes all day for a diagnosis and another half day for a repair, likely using a part they have in stock. I couldn't leave it that day, so Mr. Kleinow says call back Wednesday or Thursday and let us know. I did. He said we probably have no time to look at it this week, and we likely do not have any rental or loaner cars available, but I will double check. I said I would like to bring it in Friday, at least for the diagnosis, and asked him to call back and let me know. I never heard back from him. So Friday morning, I tried a different advisor, Mr. White. I made an appointment for that day with him, and called him to explain the problems I was having, and ask whether it was feasible to have my truck at least diagnosed that day. I was even willing to sit there and wait, or get a shuttle ride somewhere. He said, "I will check and call you back in two minutes". I never heard from him again. So for a week, I tried to get my truck into this dealership for a warranty repair, on something that was a critical issue for me, and they just didn't care. They were unprofessional, unaccommodating, and unconcerned. This is only the second time I have had to have the truck looked at by this service department in the 18 months I have owned it, and both were very bad experiences. I will never go back there, even though that is where I bought the truck. I relayed my experience on the John Toppi, the general manager, and Jim Belk, the sales consultant, who had helped me with my purchase back in February 2017, and I heard nothing back from them either, although apparently Mr. Belk was on vacation. As a result, for the past week, I have been manually lifting heavy tools, materials, and equipment in and out of my truck bed, using the side steps as best I can. If you have an important repair, and you're hoping for some understanding, and a professional response, take your Ford to another dealership. You will have a difficult time here, and regret it. The Quick Lane Tire and Auto Center here is fine, but the service department is lousy and has serious problems. I have been a business owner for 20 years, and I would never tolerate customer service like this from my company.

Tom McPherson is one of the good ones! He is a man of his word hands down! He helped me in a situation that he could have easily said" sorry can't help you " to but instead he went the completely other direction! Bless you Brother! Brian

I felt very taken care of by Ford. They were not only friendly, but did a great job in getting me a better offer than other dealerships and making my leasing experience a good one. They really take their time for each individual customer.