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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Ford Escape Oil Leak

Communication was unbelievably quick. Quickly returned phone calls, always was courteous and cared about my scheduling for my upcoming vacation.. Got us a car rental, and even they finished the repair quicker than expected. Totally unbelievable with his customer service... truly cares about people and went above and beyond our expectations! Thank you to you and your mechanics. Job well done. Everyone is so friendly here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brian, your satisfaction is our top priority! We hope to be of service to you again in the future. Best wishes, Suburban Ford of Sterling Heights

Dave is the best!

I have had a few issues with my Mustang 17 and Dave has been very attentive & patience every time! He is my go-to guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and great review about Dave! We are so happy that we could help you out!

Best dealer experience thus far!!!!

I found these guys on craiglist so i decided to call and inquire about the yukon xl that I bought. Brian Howell was the first salesman to answer and he gave me an accurate description of the vehicle and worked with me the whole process to get me into the vehicle. He answered all my questions and was very up front with all the details. Excellent Excellent dealership, all the staff are friendly and willing to help out no matter what. I would definitely revisit for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ken, thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!

New car

Matt was amazing! We had a great experience leasing out new car. I’m glad we held for for Matt. In three years, we will be back to purchase another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience I've ever had.

Kevin Miller is top notch and will treat you like family. Tom in finance was extremely knowledgeable and a pleasure to do business with. These guys are the real deal. Lisa Elder went out of her way to make sure I was taken care of. I won't buy a car from anyone else in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

A Mile Long Suburban ford

Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both were very professional what great personalities always a friendly smile if I had to do all over again!! Suburban ford would be my place .!! Thank You suburban ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lisa, thanks for the great review! We are happy that we can help!

Dealer response

Harry, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Toyota of Farmington Hills!

Friendly staff, very accommodating

Matthew is an incredible salesman!! He was friendly, fast, efficient and was looking out for our best interest when purchasing our new Ford Escape. He was available on off hours to answer all of our questions. I highly recommend Matthew and Suburban Ford of Sterling Heights!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience at Suburban Ford

Vince Miceli made the process of leasing a new vehicle painless and easy. He was very professional and very accommodating and took my requests seriously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding service!

Kevin Miller continues to impress me with his knowledge of cars, attention to detail, and his loyalty to the customer. Kevin took time on his day off to help me getting into a new car in a timely fashion. I have and will continue to recommend Kevin to friends and family. The entire staff and management at Suburban Ford have always been a pleasure to work with. They have the best showroom I’ve been to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Full experience

Alex was an awesome salesperson! Even though I'm an employee, I still got 100% of his attention...and he was a busy guy. He went over every detail of my new escape, helped sync my phone, even went and showed my son car during test drive! Loved getting the full experience buying my first NEW car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.