Reviews
Ford Escape Oil Leak
Communication was unbelievably quick. Quickly returned phone calls, always was courteous and cared about my scheduling for my upcoming vacation.. Got us a car rental, and even they finished the repair quicker than expected. Totally unbelievable with his customer service... truly cares about people and went above and beyond our expectations! Thank you to you and your mechanics. Job well done. Everyone is so friendly here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brian, your satisfaction is our top priority! We hope to be of service to you again in the future. Best wishes, Suburban Ford of Sterling Heights
Dave is the best!
I have had a few issues with my Mustang 17 and Dave has been very attentive & patience every time! He is my go-to guy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and great review about Dave! We are so happy that we could help you out!
Best dealer experience thus far!!!!
I found these guys on craiglist so i decided to call and inquire about the yukon xl that I bought. Brian Howell was the first salesman to answer and he gave me an accurate description of the vehicle and worked with me the whole process to get me into the vehicle. He answered all my questions and was very up front with all the details. Excellent Excellent dealership, all the staff are friendly and willing to help out no matter what. I would definitely revisit for another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ken, thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!
New car
Matt was amazing! We had a great experience leasing out new car. I’m glad we held for for Matt. In three years, we will be back to purchase another car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car buying experience I've ever had.
Kevin Miller is top notch and will treat you like family. Tom in finance was extremely knowledgeable and a pleasure to do business with. These guys are the real deal. Lisa Elder went out of her way to make sure I was taken care of. I won't buy a car from anyone else in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us!
A Mile Long Suburban ford
Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both were very professional what great personalities always a friendly smile if I had to do all over again!! Suburban ford would be my place .!! Thank You suburban ford!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lisa, thanks for the great review! We are happy that we can help!
Harry, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Toyota of Farmington Hills!
Friendly staff, very accommodating
Matthew is an incredible salesman!! He was friendly, fast, efficient and was looking out for our best interest when purchasing our new Ford Escape. He was available on off hours to answer all of our questions. I highly recommend Matthew and Suburban Ford of Sterling Heights!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience at Suburban Ford
Vince Miceli made the process of leasing a new vehicle painless and easy. He was very professional and very accommodating and took my requests seriously.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Outstanding service!
Kevin Miller continues to impress me with his knowledge of cars, attention to detail, and his loyalty to the customer. Kevin took time on his day off to help me getting into a new car in a timely fashion. I have and will continue to recommend Kevin to friends and family. The entire staff and management at Suburban Ford have always been a pleasure to work with. They have the best showroom I’ve been to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Full experience
Alex was an awesome salesperson! Even though I'm an employee, I still got 100% of his attention...and he was a busy guy. He went over every detail of my new escape, helped sync my phone, even went and showed my son car during test drive! Loved getting the full experience buying my first NEW car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
