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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Great experience, in & out

Worked with Terry Lange, sales consultant on the used cars side of suburban. He was professional, informative, patient and quick to respond to any questions we had. Made the buying process very smooth, including the hand-off to the finance department. F&I was also no-pressure, well detailed and professional. All around exemplary service, our second car from the Suburban group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2018 Escape

Kevin Miller was extremely friendly and informational with the entire car sale. I was a nervous first time buyer but I have no regrets on my sale!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Quick and friendly service

Matthew was great and got me exactly what I wanted in a quick and friendly manner! He made it a fun experience for my daughter as well!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for the review! We are so happy that we could help you out!

Nothing short of the best!

The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Suburban Ford of Sterling Heights!

Superior Personal Interest

From the moment we began walking to the dealership entrance, Wow, Terry Lange was on the steps with a great smile and handshake! He made my wife and I feel like VIPs!! Terry guided us through the entire process so enthusiastically and efficiently that we will regard Suburban Ford as "1st Choice" for all our transportation needs. We want to thank ALL of the staff we met through Terry (especially Brian Lagodna/Sales Manager) for the personal interest. Thanks again from 2 "very satisfied" friends!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Ron, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

Great Experience

Marcus was confident and knowledgeable about the car I was interested in. I came into the dealership to look at a car I had found online. I had doubts about whether or not I would like the car. Within moments of arriving at the dealership, Marcus put all of my worries to rest. Because of his knowledge of the car, and his upfront honesty, he changed my mindset of just checking out the car to wanting to buy it. He worked tirelessly to send me home in a car that I love. Thanks Marcus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Marcus! We hope to have the pleasure of serving you again in the future!

Best Car Service

We have people purchased/leases many vehicles over the years and this experience at Suburban Ford was the best! We were cared for as people, not as a number or for business profit. All of the associates were extremely helpful, personable and professional. We will definitely use Suburban Ford again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review and your continued business to Suburban Ford. It's great to hear that you continually have excellent experiences with our staff and dealership. We look forward to your next visit!

Excellent service and support!

After moving to the US looking for a new car one of my stops was at Suburban Ford of Sterling Heights. I was initially introduced to Marcus who was a great help from start to finish and I ended up purchasing my new vehicle through him! I would highly recommend considering purchasing your next vehicle from this dealer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Marcus! Looking forward to your next visit!

Best experience purchasing a used vehicle.

My first experience with Marcus Martin was 18 months ago. I went with my daughter who purchased a Ford Escape. He was the most professional, knowledgeable sale consultant I ever met. I was so impressed with him, that I purchased a Ford Escape from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Diane, we're so glad to hear that Marcus provided you with an excellent dealership experience. We look forward to working with you again when your lease is up!

Fantastic Experience

Flora was very nice,understanding and went out of her way to help us get the car we wanted. Every one was very helpful. Thank You for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Cassie, thanks for the positive feedback regarding your experience with Flora! We hope to have the pleasure of serving you again in the future!