Reviews
2017 Explorer success
Salesman Jeremy Sloat hussled to bring Explorers to us on our 1st visit there! He couldn’t get the one we wanted to look at because of a Saturday closing so we Put a refundable deposit down on the Explorer to hold it for me. He was out with sickness and couldn’t retrieve my messages on Tuesday or Wednesday.,, I called again and was directed to his manager, Brian Lagodna... I asked Brian if he would take additional pics and text them to me he said sure and an hour later, their they were!!! truck was beautiful and now sits in my driveway!!! Job well done guys, I’m very happy for your efforts! Thanks again ...Ken👊
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Ken, we're so glad that we were able to go above and beyond your expectations! Thanks for the review!
Walked into an unknown, drove away happy thanks to Terry
My wife and I were in the market for a used vehicle to carry our larger family, we'd done some looking but were not sure what to do next. I arrived on Suburban's lot not sure who to see or where to go, and met Terry Lange at random as he was walking back into the building. Great salesman, very direct and friendly, and heard out my story before making recommendations. Not pushy or aggressive at all, the whole process just kind of flowed. He also went above and beyond while we were trying to work out some paperwork kinks with our trade-in vehicle. The dealership was able to work with us to make sure we got the car we'd picked out. Suburban was a great experience from start to finish, and Terry was definitely a huge part of that. Thanks Terry, and to the Suburban team! You've definitely earned a recommendation from us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank for your praise and kind comments about our team! We are elated to see that we earned your recommendation!
Great buying experience
We knew the exact vehicle we wanted and exactly how much we wanted our monthly payments to be. Our salesman was Matt Siman and he came through with precisely what we asked for. None of the usual 5 hour haggling that we always dealt with before. We were in and out of the dealership in less than 2 hours with our new truck. We would definitely recommend Matt Siman and Suburban Ford to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Fast and furious dedicated employee
During a previous lease I had experienced some complications that I wasn’t able to resolve. After explaining the situation to Tom he worked with me diligently to resolve it even though it had been over six months ago.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marvelous, we are glad we could help!
Ask for Mike Larose
This was by far the best experience I’ve had with purchasing a car. Mike was very persistent and made sure I was informed throughout the entire process. Easy going guy that knows how to get things done in a timely manner. I even received a call from Mike the following week, just to see If i was enjoying my car. Great service and friendly staff all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your wonderful feedback and rating mean a lot to us!
Absolutely amazing to work with straight forward and honest
Jayson Rhodes was absolutely a great guy to work with all of the staff is friendly and inviting they made the entire experience great I highly recommend them and Jayson they were straight forward and honest with me from beginning to end and they go above and beyond to help you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this feedback! Thanks again!
Great Samesman and dealership!
Antonio is a very patient and knowledgeable salesman. If you are looking for a Ford vehicle, you need to come see him. He never pressures and is always looking for his customers best interest (not to mention his assistant is also great)! This is a beautiful dealership! You should give it a try!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you so much for the great review! We are so happy that we could help and again thank you for the review and recommendation!
Super Suburban
The care I received by Antonio Vultaggio and his mom Josie was excellent. They took great care to satisfy me, and that's not easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! We're so happy we were able to help you out!
Great place
Joe Franzoni was my salesman, he was wonderful I will definitely be back to see him! Jeremy Mexico was also a wonderful man! We were very happy with both of them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heather, we are so pleased you enjoyed your visit to Suburban Ford of Sterling Heights!
Lease experience
Gregg is super friendly and very easy to speak with. He listened to what I was looking for in a new vehicle and found me a great Edge. I was very specific with what I needed on the vehicle and he found me a great SUV! I am BEYOND thrilled with my new Ford, my first one!! Gregg always kept me in the loop throughout the entire process. I recommend Gregg to anyone. He’s the BEST!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tracy, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!
