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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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2017 Explorer success

Salesman Jeremy Sloat hussled to bring Explorers to us on our 1st visit there! He couldn’t get the one we wanted to look at because of a Saturday closing so we Put a refundable deposit down on the Explorer to hold it for me. He was out with sickness and couldn’t retrieve my messages on Tuesday or Wednesday.,, I called again and was directed to his manager, Brian Lagodna... I asked Brian if he would take additional pics and text them to me he said sure and an hour later, their they were!!! truck was beautiful and now sits in my driveway!!! Job well done guys, I’m very happy for your efforts! Thanks again ...Ken👊

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ken, we're so glad that we were able to go above and beyond your expectations! Thanks for the review!

Walked into an unknown, drove away happy thanks to Terry

My wife and I were in the market for a used vehicle to carry our larger family, we'd done some looking but were not sure what to do next. I arrived on Suburban's lot not sure who to see or where to go, and met Terry Lange at random as he was walking back into the building. Great salesman, very direct and friendly, and heard out my story before making recommendations. Not pushy or aggressive at all, the whole process just kind of flowed. He also went above and beyond while we were trying to work out some paperwork kinks with our trade-in vehicle. The dealership was able to work with us to make sure we got the car we'd picked out. Suburban was a great experience from start to finish, and Terry was definitely a huge part of that. Thanks Terry, and to the Suburban team! You've definitely earned a recommendation from us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank for your praise and kind comments about our team! We are elated to see that we earned your recommendation!

Great buying experience

We knew the exact vehicle we wanted and exactly how much we wanted our monthly payments to be. Our salesman was Matt Siman and he came through with precisely what we asked for. None of the usual 5 hour haggling that we always dealt with before. We were in and out of the dealership in less than 2 hours with our new truck. We would definitely recommend Matt Siman and Suburban Ford to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Fast and furious dedicated employee

During a previous lease I had experienced some complications that I wasn’t able to resolve. After explaining the situation to Tom he worked with me diligently to resolve it even though it had been over six months ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Marvelous, we are glad we could help!

Ask for Mike Larose

This was by far the best experience I’ve had with purchasing a car. Mike was very persistent and made sure I was informed throughout the entire process. Easy going guy that knows how to get things done in a timely manner. I even received a call from Mike the following week, just to see If i was enjoying my car. Great service and friendly staff all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your wonderful feedback and rating mean a lot to us!

Absolutely amazing to work with straight forward and honest

Jayson Rhodes was absolutely a great guy to work with all of the staff is friendly and inviting they made the entire experience great I highly recommend them and Jayson they were straight forward and honest with me from beginning to end and they go above and beyond to help you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback! Thanks again!

Great Samesman and dealership!

Antonio is a very patient and knowledgeable salesman. If you are looking for a Ford vehicle, you need to come see him. He never pressures and is always looking for his customers best interest (not to mention his assistant is also great)! This is a beautiful dealership! You should give it a try!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you so much for the great review! We are so happy that we could help and again thank you for the review and recommendation!

Super Suburban

The care I received by Antonio Vultaggio and his mom Josie was excellent. They took great care to satisfy me, and that's not easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy we were able to help you out!

Great place

Joe Franzoni was my salesman, he was wonderful I will definitely be back to see him! Jeremy Mexico was also a wonderful man! We were very happy with both of them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Heather, we are so pleased you enjoyed your visit to Suburban Ford of Sterling Heights!

Lease experience

Gregg is super friendly and very easy to speak with. He listened to what I was looking for in a new vehicle and found me a great Edge. I was very specific with what I needed on the vehicle and he found me a great SUV! I am BEYOND thrilled with my new Ford, my first one!! Gregg always kept me in the loop throughout the entire process. I recommend Gregg to anyone. He’s the BEST!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tracy, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!