Reviews
Amazing Experience!
My experience with Suburban Ford of Sterling Heights was nothing short of amazing thanks to Hillary Adam! She was professional and courteous throughout the entire process. She found me the exact vehicle I was looking for and kept in contact with me all the way past delivery! I will be recommending anyone looking for a new Ford directly to her! Also big thanks to Jeremy Sloat for referring me to Hillary! YOU GUYS ROCK!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mike, thank you so much for your positive comments about Suburban Ford of Sterling Heights! We are so elated that you had such a great experience with our staff. We hope you have a great day!
The best place to bay a car
People they are asome and the best dealership to go and bay a car and to see what thay have in invetory I appriciate they busnnies tenks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
New car dreams
Marcus Martin was very helpful in making my dreams come true after being turned down by so many other dealerships. He was nice and easy to work with. I would also like to thank my cousin Jordan Watson who works in the service dept for recommending me to this place.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sandie! We're so happy we were able to help you out! Thank's for taking the time to leave a kind review!
GREAT LISTENER. Found vehicle that met all our needs.
Kevin Miller offered tons of info while reviewing our LIST. We stopped in dealership to "window shop" several models. Kevin found everything that was on our LIST that SAME day, He triple checked everything for Explorer lease. Kevin is very easy to work with. Everyone at dealership was friendly, helpful, and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so elated that you had such a great experience with Kevin! We appreciate you taking the time to share your most recent experience.
Fantastic Experience
I have nothing bad to say about Suburban Ford. From the moment I walked in the door to the moment I drive off the lot. All of the employees were very friendly and greeted me promptly. I would definately recommend Suburban Ford to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Breann, we are very happy to have provided you with such a positive experience! We are so happy that our team could provide you with such a seamless process. Thanks again for sharing your kind words.
Sales process made easy...
Purchasing a new vehicle can raise many questions and leave the buyer second guessing the decision. At Suburban Ford of Sterling Heights, my salesman, Kevin Miller, made the process comforting. Kevin answered each question I had with certainty leaving me confident in my decision. The experience and organization was truly professional. The sales manager that worked with Kevin, JR Peterson, made the process seamless and the courtesy shown by all was greatly appreciated. Suburban Ford of Sterling Heights has a customer for life. Thank you..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we are very happy to have provided you with such a positive experience! We are elated that you had such a seamless and positive process with Kevin and the rest of our staff. Thank you again for sharing your experience with us.
Couldn't be happier!
We just leased our second car through Matthew Siman at Suburban Ford and we couldn't be happier with the service we received. Matthew made the whole process so easy, and with very little time invested on our part, we were able to lease the car we wanted at a price that works within our budget. We highly recommend you give Matthew a call if you're considering new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! Thank you so much for the positive review and recommendation. If you have any further questions, please give us a call. We're always happy to help!
Comprehensive low pressure experience.
Vince at Suburban Ford was great. He was very knowledgeable and went the extra mile to assure all my needs were met to my satisfaction. All communication was real, on time and accurate. Just a good ol fashion low pressure experience. Thank you Vince and team at Suburban Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like this give us motivation and help us ensure we provide high-quality care! We hope to be of service to you again in the future. Best wishes, Suburban Ford of Sterling Heights
Scammed
Sold me a vehicle that they covered up $500 of scratches, $1800 of front end damage, says oh well you took possession of the car??
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
MikeQ, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to our Service Manager Bruno Polisena at (586) 268-7500 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Sales - Used cars
I visited several dealerships looking for a used Ford Escape to fit my budget. I also wanted to trade in my car for a reasonable price. This was the best dealership to work with for the price of the Ford Escape I was buying and trade in amount for my Chevy Malibu. My salesman was friendly, helpful, and understanding of what I was looking for. I didn't expect to find one that day but he was able to get me in my new SUV the next day. Manager was also able to work with me on meeting my price request.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
