Suburban Ford of Sterling Heights

What a great experience my husband and I had at the Suburban Collection, from the moment we walked in (greeted by manager) to the moment we drove off in our new car! Ashley, our sales consultant, was awesome! she made us feel like family. She listened to what our needs were and showed us cars that worked for us! She walked us through the whole process, we even sold our older car there too! All in the same day. Such great teamwork!! She kept us in the the loop while waiting to sign the paperwork. Thanks to the finance department too. Marcus went an extra mile to get a needed document before we could sign. The Suburban Collection is lucky to have such professional, energetic fun people. I can’t wait to tell everyone!! Again, Thank You Ashley for the great experience. Karen and Keith

I really enjoyed my experience with John. He is very professional and knowledgeable about what he does. He found a good car and followed the correct process to get the job done. I was very satisfied with the job he performed.

Great experience working with John Halsey. He listened and then quickly tailored the car buying experience to meet my needs. I'll definitely return to Sterling Heights Suburban Ford.

Joe Frazoni great as always. Always end up back at Suburban Ford, best deals and service.

Jeremy Randolph and his team were super helpful and very informative. Definitely recommend this dealership and sales team hands down. I felt very welcomed and guided in the right direction!

Bryan helped me out immediately when I found a small dent on my new vehicle that came from the factory. I’ve never experienced such great communication and fast service and it was greatly appreciated!

David Hennigan and Tim O’Connor were fantastic today getting me into my new F-150!!! It was a pleasure giving them business and I will definitely see them again for my next lease.

Rachel put in a very hard effort for me, worked with me and kept me updated on the vehicle I was purchasing as it was being inspected I do however wish she, and Suburban Ford would have been forthcoming in the minor issues that the vehicle had, a parking lightbulb out (I asked for it to be fixed, they said no), and the moonroof is not working. I did accept the vehicle anyways and will take the responsibility but again I wish these issues were pointed out to me before I made my final decision. Also there is no warranty on the vehicle, I thought there was at least a 3 Mo/3000 mile, but I was told by the finance manager I worked with there was no warranty on this vehicle, pretty much after i had signed all the paperwork. Again I accepted the vehicle anyways, I just wish at least they could have replaced the burned out bulb , overall Rachel did a very good job. Again no warranty on this vehicle, that should have been made clear before the sale was 95% completed.

we purchased a ford ranger at your dealership because you had the color we looked for, The online application process did not seem to apply to our process. On hindsight we wonder why?

Great sales staff .bought a used infinity q70 2015,also traded in my car got .a fair price on my trade. and came to Terms on the infinity Q70 .ashley burgess sales rep.and Terry Lange used car manager made it happen.!! Fair deal for both customer and dealership 😊 kudos for Ashley,and terry. Great employees. Terry montgomery warren, mi.