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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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The best experience I've ever had with a dealership and...

The best experience I've ever had with a dealership and now my #1 choice in car buying moving forward! Alex is incredible and not once was I pushed towards something I didn't want, he explained all of my options and did everything to ensure I got what I needed while keeping in mind everything I DID want in a car. The feeling of driving off the lot was complete pride in my purchase and absolute gratitude to Alex and the entire team, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Johnathan, thanks for your praise and kind comments about our team.

Don’t wait until the last minute like I did due to the...

Don’t wait until the last minute like I did due to the pandemic. All it took was a phone call, swapped old leased vehicle and drove home in my new vehicle the same day (love it). Zach Simpson is the best, he went over and beyond, the entire is great. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ms D, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

I stopped in because I was looking for more info on a...

I stopped in because I was looking for more info on a used Subaru I found online. I was working with Tara B, and while we were discussing the Subaru, someone else had put a deposit on it. She went above and beyond to not only find me a car in the same price range (a little cheaper actually); but it was the color I wanted, had fewer miles, and kept a similar sleek style to the Subaru I was originally looking at. My credit also isn’t in the best of shape because I had to declare bankruptcy back in 2017; but Tara still worked to get me approved with a lender, with a down payment I could afford, for a loan that included a 2-year warranty on the car, and loan gap coverage for the extent of the loan. The buying experience I had with Tara B, and my overall experience at Suburban Ford of Sterling Heights, deserves every bit of the 5 stars. I’ll definitely be going back to them for any future cars, and would recommend my family and friends there without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

Great overall experience. Tried haggling on price by...

Great overall experience. Tried haggling on price by finding competing offers around the country, but they were already at market lows. Only complaint was no free tonneau cover being thrown in ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steven, we are very happy to have provided you with such a positive experience!

Everyone was friendly and safe. They walked me through...

Everyone was friendly and safe. They walked me through the whole process. They even helped me with the return of my jeep lease. Thanks again Alex.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Tara and Marcus were amazing to work with, knowledgeable...

Tara and Marcus were amazing to work with, knowledgeable and helpful. It was my son's first time buying a car from a dealership and they both made it a positive one! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

I love love love this place. Everyone was so jolly & just...

I love love love this place. Everyone was so jolly & just happy to help me. Tara needs to stay at the front door. She’s perfect She was so welcoming & honest. I love it. She helped me from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

I worked with Tara and she was wonderful she said that...

I worked with Tara and she was wonderful she said that she was going to get me in the car I wanted and she did that exact thing I couldn’t ask for a better salesperson .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Malik, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

Rachel and Marcus were great to work with. Rachel worked...

Rachel and Marcus were great to work with. Rachel worked around our schedule and they both made sure we left with what we wanted/needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brittany, we are so happy to read such a great review about Suburban Ford of Sterling Heights!

Incredible experience at this dealership all because of...

Incredible experience at this dealership all because of Terry Lange. Professional, hard working and overall great guy. He went above and beyond to make my experience not only easy but top notch and memorable for me. Buy from them, they won’t disappoint!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Steel City, thank you for your kind words and this wonderful review!