Skip to main content

Suburban Toyota of Troy

(1,468 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

Want to share your experience with this dealership?

Write a review

tom c. warren mi

Lazer is the best. Had an awesome experience. I would recommend you go see him if you need a new car. I will recommend him to all my friends and family,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

Both Scott Tanke my Sales Person and Dennis Barrera, the Sales Manager were a pleasure to work with when I purchased my new Tundra. Both gentlemen took the time to get to know me and what I wanted from a new truck. They answered all my questions and at no time did I ever feel pressured. I couldn't be more pleased with my truck buying experience. I would gladly recommend Scott and Dennis to anyone that was interested in purchasing a new Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for the business! Enjoy your new Tundra in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

Great

Jay was very professional and respectful throughout the entire sale time. He was very detailed and kept is promise. The place was neat and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Extraordinary Products, Exemplary Service, Exceptional Peopl

I have known Dennis for several years now, and have purchased a Tundra, two Rav 4's and a Camry from him and Suburban Toyota. I have come to trust his judgement and knowledge of the cars he sells and marvel at the value he places on customer relations and returning business. As a clinical social worker and minister, Dennis is a role model for how auto dealerships are a vital part of our community beyond just selling transportation. Dennis and his associates work with customers to propose recommendations based on their needs and abilities, not just to sell products and services. I value this dealership unlike any other I have worked with and am committed to working with Suburban Toyota for the foreseeable future. Should other businesses choose to imitate their success strategies, their would be even greater opportunity for connecting with customers in manufacturing, sales, industry, real estate, or a dozen other fields. Bravo to Dennis and his staff!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks for the great feedback! We're so happy you had a positive dealership experience. Customer service & satisfaction is always a top priority for us. We truly look forward to helping you out with the next one!

Fantastic!

We purchased a Sienna from Nathan and he was fantastic from the moment we entered the dealership and he offered to help us. Nathan was very professional and always kept an open line of communication. He followed through on his promises and was timely. This was our first experience with a foreign manufacturer, and Nathan certainly made a lasting impression on us. He was very personable and actually made the buying process low stress and pleasant. Most importantly, he was never pushy and was always very honest with us. I would highly recommend Nathan to anyone interested in purchasing a Toyota; you will not be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're delighted to hear that you had such an enjoyable dealership experience. We always strive to make the car buying process as painless as possible for our customers. Enjoy the new vehicle, and we look forward to working with you again in the future!

Pleased with my 2015 Rav4

Just a quick "Shout Out" to Leng Huang and the fine folks at Suburban Toyota. Every step of the process was painless. Received a fair value for my trade-in (2013 BMW), they brought in the exact vehicle I wanted, flawlessly added the body side moulding I wanted and delivered the vehicle in the timeframe promised. I could not be happier with my Rav4 or Leng Huang, who championed process! Hats off to you Leng, Fine Job! See you when I'm ready to move up to that Highlander!! Daniel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Daniel! Enjoy your new RAV-4 in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

Great buying experience.

Everyone here was very friendly and made me feel welcome from the time I walked in the door. Nick was great to work with and was always available to answer any questions I had. Everything was great from "just looking" to signing the final papers. Loving my new Avalon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're glad you had such a pleasant dealership experience with us and that we were able to answer all of your questions in a timely fashion. Enjoy the new Avalon, and we hope to work with you again in the future!

Nathan Ross is an excellent sales representative

We recently purchased a 2015 Venza from Suburban Toyota and working with Nathan made our experience a pleasant one. He is honest and very accommodating and is truly the reason for our sale at Suburban. We look forward to working with him the next time we consider purchasing an automobile. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new 2015 Venza. We look forward to servicing your vehicle and helping you out with the next one!

Leng is the second to nobody sales representative

Got a 2014 RAV from Suburban Toyota, and Leng provided tons of help and suggestions. Trust me, if you ever meet Leng, you will never go anywhere else for car shopping. Highly recommend her and her excellent service! Best salesman in town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the 2014 RAV! We're glad you were so satisfied with your dealership experience. We always strive to provide our customers with the highest level of customer service. Enjoy the new vehicle, and we look forward to helping you out with the next one!

rest assured to buy a car here

You can choice any kinds of cars in Suburban. I bought a 2010 Volkswagen CC in Suburban Toyota Scion. The service for customers is excellent. Anyway, feel free to ask any question and have a look in store. People work in suburban are very kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future. Enjoy the new 2010 Volkswagen CC!