Reviews
Great buying experience!
Saw the vehicle on line, saved it and the dealer contacted me right away. I made my intentions clear that I was very interested in the vehicle, drove 90 miles to purchase it, Mike was on the ball having the vehicle prepped for us when we arrived and the purchase went extremely smooth. Everyone at the dealer was warm and friendly, great car buying experience! I wish they were located in my town! The other point I would like to make is that they have a really good automotive line up in the Toyota brand! I was very impressed with the new car inventory! The vehicle that I purchased was one of only a couple, but the rest of their inventory was massive. Sadly I'm not going to be able to experience their service department as it is to far to drive, so I will deal with the local dealer that still upholds Toyota quality service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the business! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager
Excellent Toyota Dealer!
Had an excellent experience purchasing my new Toyota 4Runner from Suburban Toyota-Scion of Troy! Mike Goltz and all the team members were outstanding! My wife and I drove 90 miles to do business with this dealership as opposed to the local dealer. The local dealer dropped the ball when we were shopping with them. Sad day for them. You need to get the Suburban experience! You won't be disappointed! We certainly weren't! Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience
I recently leased a Toyota Camry SE from this location and had an excellent experience. Lazer did a great job accommodating my family and I. Everyone in the dealership was very friendly and helpful--we felt welcome right when we walked in the door. I highly recommend this dealership to anyone looking to buy or rent a car! Thanks for the great experience!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the business! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager
Eugene was great as was dealership.
Everything was as we expected. We followed Eugene from another dealership since we were so satisfied with him...his service and professionalism and our last purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great experience
my best leasing experience ever. I would strongly recommend Eugene Ilin and Suburban Toyota Scion of Troy. Eugene was patient and helpful.I was out in no time. "GREAT JOB"
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My Real Positive Suburban Toyota Buying Experience
August 6, 2015 Last week, I bought a new Toyota Camry Hybrid at Suburban Toyota in Troy, Michigan. My salesperson, his manager, and the finance manager all treated me real well. My salesperson treated me real well. He listened tho my needs and concerns and responded to them. He was honest. When he didn't know the answer to certain of my questions, he said so and said that he would find out. Then, he did so. He knew his product and knew his stuff. He explained the various warranties and extended care programs real well. He respected my decisions. Lastly, he communicated to me a strong message that his dealership would take care of my vehicle service needs after the sale. I negotiated contract provisions with the finance manager. The negotiation was a real give and take. He, too, listened to my concerns and responded well. Never did I feel under any obligation or pressure to buy any option, accessory, or warranty. Therefore, I recommend Suburban Toyota to anyone looking to buy or lease a new Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Howard, thank you for the excellent feedback and for your business. We strive to ensure every customer is informed, comfortable, and confident in every dealing with us. Congratulations and enjoy your new Camry Hybrid. We look forward to working with you again!
I bought 2008 Grand Cherokee
She was great! She drove the vehicle to the dealership from Ann Arbor because she knew that was the vehicle I wanted, Even before paperwork was official. She went above and beyond and in the future I would work with Leong Huang again. She was referred to me by my son and his family are also very happy with their vehicle. I would suggest asking for her personally when you are in the market for your next car. R. McGee
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robert, thank you for the great feedback and for your business. We strive to make sure every customer is confident and comfortable during their purchasing experience. Enjoy your new vehicle and we look forward to working with you and your family again!
Another good experience
My teenager driver is an auto dealer's best friend....had another solid experience with Jay. No hassles, cars ready to drive when I arrive, paperwork ready to sign when I come in to pick up the vehicle. Highly recommend Suburban and Jay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Jim! I hope your family enjoys the vehicle in good health and please let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager
Thank you my friends.... Kurt, Scott & Mike you are the best
It was a great experience, because I felt I was dealing with my big brother (Kurt), not with a sales man from the used cars department, I really appreciate his service and I would like to thank Scott for his care for us, you are really the best . Thank you my friends for everything you did for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
lazer is the best.
I had an Awesome experience. My sales man was Lazer . He was great I highly recommend him to all my friend and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Tom! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager
