Skip to main content

Suburban Toyota of Troy

(1,468 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

Want to share your experience with this dealership?

Write a review

Great buying experience!

Saw the vehicle on line, saved it and the dealer contacted me right away. I made my intentions clear that I was very interested in the vehicle, drove 90 miles to purchase it, Mike was on the ball having the vehicle prepped for us when we arrived and the purchase went extremely smooth. Everyone at the dealer was warm and friendly, great car buying experience! I wish they were located in my town! The other point I would like to make is that they have a really good automotive line up in the Toyota brand! I was very impressed with the new car inventory! The vehicle that I purchased was one of only a couple, but the rest of their inventory was massive. Sadly I'm not going to be able to experience their service department as it is to far to drive, so I will deal with the local dealer that still upholds Toyota quality service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the business! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

Excellent Toyota Dealer!

Had an excellent experience purchasing my new Toyota 4Runner from Suburban Toyota-Scion of Troy! Mike Goltz and all the team members were outstanding! My wife and I drove 90 miles to do business with this dealership as opposed to the local dealer. The local dealer dropped the ball when we were shopping with them. Sad day for them. You need to get the Suburban experience! You won't be disappointed! We certainly weren't! Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience

I recently leased a Toyota Camry SE from this location and had an excellent experience. Lazer did a great job accommodating my family and I. Everyone in the dealership was very friendly and helpful--we felt welcome right when we walked in the door. I highly recommend this dealership to anyone looking to buy or rent a car! Thanks for the great experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for the business! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

Eugene was great as was dealership.

Everything was as we expected. We followed Eugene from another dealership since we were so satisfied with him...his service and professionalism and our last purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

great experience

my best leasing experience ever. I would strongly recommend Eugene Ilin and Suburban Toyota Scion of Troy. Eugene was patient and helpful.I was out in no time. "GREAT JOB"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

My Real Positive Suburban Toyota Buying Experience

August 6, 2015 Last week, I bought a new Toyota Camry Hybrid at Suburban Toyota in Troy, Michigan. My salesperson, his manager, and the finance manager all treated me real well. My salesperson treated me real well. He listened tho my needs and concerns and responded to them. He was honest. When he didn't know the answer to certain of my questions, he said so and said that he would find out. Then, he did so. He knew his product and knew his stuff. He explained the various warranties and extended care programs real well. He respected my decisions. Lastly, he communicated to me a strong message that his dealership would take care of my vehicle service needs after the sale. I negotiated contract provisions with the finance manager. The negotiation was a real give and take. He, too, listened to my concerns and responded well. Never did I feel under any obligation or pressure to buy any option, accessory, or warranty. Therefore, I recommend Suburban Toyota to anyone looking to buy or lease a new Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Howard, thank you for the excellent feedback and for your business. We strive to ensure every customer is informed, comfortable, and confident in every dealing with us. Congratulations and enjoy your new Camry Hybrid. We look forward to working with you again!

I bought 2008 Grand Cherokee

She was great! She drove the vehicle to the dealership from Ann Arbor because she knew that was the vehicle I wanted, Even before paperwork was official. She went above and beyond and in the future I would work with Leong Huang again. She was referred to me by my son and his family are also very happy with their vehicle. I would suggest asking for her personally when you are in the market for your next car. R. McGee

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Robert, thank you for the great feedback and for your business. We strive to make sure every customer is confident and comfortable during their purchasing experience. Enjoy your new vehicle and we look forward to working with you and your family again!

Another good experience

My teenager driver is an auto dealer's best friend....had another solid experience with Jay. No hassles, cars ready to drive when I arrive, paperwork ready to sign when I come in to pick up the vehicle. Highly recommend Suburban and Jay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Jim! I hope your family enjoys the vehicle in good health and please let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

Thank you my friends.... Kurt, Scott & Mike you are the best

It was a great experience, because I felt I was dealing with my big brother (Kurt), not with a sales man from the used cars department, I really appreciate his service and I would like to thank Scott for his care for us, you are really the best . Thank you my friends for everything you did for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

lazer is the best.

I had an Awesome experience. My sales man was Lazer . He was great I highly recommend him to all my friend and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Tom! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager