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Suburban Toyota of Troy

(1,468 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Awesome experience

I went to Suburban Toyota looking for a new car. I wanted one with great gas mileage and Eugene showed me several of the Prius C and Prius 2 cars that were on the lot. Since I wasn't going to get financing I had to transfer money. As soon as the money was available, I contacted Eugene to test drive a couple of cars. I picked the model and color and it was so easy. Dennis Barrera helped do the paperwork and explained everything. Once that was done, Eugene helped me set up the computer stuff: Bluetooth, contacts, radio ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

The Best Dealer

I had no plan on purchasing a Toyota but my instincts told me to just try. I already had an appointment to see another dealer. Then I could not believe I found a great car for a great price!. Mr. Jay Edwards of Suburban Toyota in Troy was very informative, accommodating and most of all very patient. So for anyone out there looking for a real deal, Suburban Toyota is the right place to look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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the best car shopping experience!!!!!

This was the most reasurring feeling I had in years!!! Our agent Jay was soo polite and was on top of business despite our bad credit reports!!! I didn't believe we standed a chance to get my dream car; but he made it happen and it was like opening a new door, a second chance for us to rebuild our credit. Thank you Jay!!! God Bless Toyota Scion!!!! It feels great!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast, friendly way to buy a car.

Saw the new Prius V online. Set up the purchase on the phone. Came to pick up vehicle and sign paperwork with no problems. Guy Mulder was our salesperson. He was welcoming and personable and he took time to explain the idiosyncrasies of the controls. The waiting room is very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

4th car bought here ---and still happy!

We just leased our 4th car at Suburban Toyota --so we already knew what kind of service to expect---and Mike Goltz did not disappoint us! They are friendly, helpful and have always taken care of everything we have needed or have answered any questions we have had. The dealership is spotless, all processes were handled quickly and thoroughly --with no pressure--and we were on our way! We highly recommend them---and we love our Camry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Jay was my salesperson and he was great! Attentive, knowledgable, and curteous. I would refer others to him. Thanks for the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Terry! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

2015 Toyota Highlander Purchase

I went to Suburban Toyota to purchase a 2015 Highlander. I had already been to another dealer and had a price in hand. I met with Kurt Pierce and told him what we were looking for, but did not tell him I had another dealer's price. Right off the bat, he beat the other dealer's price by about $1,500. No messing around, haggling or games. I really appreciated how simple the process was and how professionally the dealership operates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Salesman!

I had a great experience at Suburban Toyota. The sales representative, Kurt Pierce, was very helpful and patient. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Tara! Enjoy your vehicle in good health and let us know if we can help with anything in the future! Jeff Kessler Retail Operations Manager

Great Experience!

I bought my first car here. The sale representative Kurt Pierce, was very helpful and patient. I had a great experience and i highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

He is very helpful.

Good customer service and I will definitely recommend this to other people. I will come back if I need another car. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.