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Suburban Toyota of Troy

(1,466 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,466 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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This is my second time buying from Toyota Scion. Garrett...

This is my second time buying from Toyota Scion. Garrett is the best salesman there. always very helpful and very down-to-earth and will always make sure you are happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Suburban Toyota is by far the best car dealer I dealt...

Suburban Toyota is by far the best car dealer I dealt with here in America and I went to about 20 of them. I was working with Ray Sadler from Sales and Andy Shayota from Finance. Together these two are an exceptional team. Given the fact that I have absolutely no credit (new in the country) I was rejected by all banks and car dealers to finance a car even with 50% down. Sadler and Shayota would not take no for an answer kind of guys. They worked all day to help me finance my Toyota Camry SE V6 and get me the best possible rate, which when I shared with some of the people I know was told it’s a very competitive rate even if I have an established credit history which I have none. I also didn’t have to put anything close to 50% down. The finance Manager, Andy Shayota, was in office at a Friday night until 8 PM to make this deal happen calling people on their cell phone in the after business hours. Ray Sadler on the other hand not only stayed with me to see this deal come to fruition but also gave me a lift to Alamo car rental in Detroit airport and back to the dealer premises (hour and a half round trip). He was probably back at home by 10pm that night. I did extensive research and I know they hardly made any money on this deal but despite of that they were more than willing to give their all to help me. Now I have a cool Toyota Camry SE V6 and a credit line that would act as the means to establish my credit score in this country, something that was causing me a lot of distress given that no one wanted to deal with me in the first place due to the lack of a credit history. Thank you Suburban Toyota in Troy. Thank you Ray Sadler and Andy Shayota. You made it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I have purchased both of my Toyotas at Suburban. I also...

I have purchased both of my Toyotas at Suburban. I also have the serviced at the dealership. Friendliness and thoroughness are very important and the staff delivers each and everytime. Thanks to all at Suburban Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Every one was very friendly, helpful and caring. This...

Every one was very friendly, helpful and caring. This was our third car purchase from this dealership and it has always been an excellent experience. Keep up the good work! Kamil has the patience of a saint!!!! I beleive you are lucky to have him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Greg Johns is friendly,helpful and knowledgeable.He makes...

Greg Johns is friendly,helpful and knowledgeable.He makes visits to the service department as painless and pleasant as possible.Great job Greg.You are appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great experience at Suburban Toyota-Scion. My...

I had a great experience at Suburban Toyota-Scion. My salesman Kamil Abdullah was very friendly and helped me find a car with all the features I needed. I love my 2013 Camry SE and will not hesitate to refer friends and family that are in the market for for a Toyota or Scion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My overall experienced with Surburban Toyota was good....

My overall experienced with Surburban Toyota was good. When I had a question Ray and Andy got the answer for me. I would recommend any one looking for a car to check Surburban in Troy, MI. Keep up the good work. Thank you, Y. Smith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was my third lease with Suburban Toyota and I am...

This was my third lease with Suburban Toyota and I am never disappointed. George is extremely helpful and understanding of my needs and always gets me a super deal. Dennis is very accomodating and helpful as well. I will continue to go to Suburban Toyota with my leasing needs and will recommend them to everyone I know. I love my new Camry, as always, and couldn't have asked for more in the way of service and price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my 7th car purchased from this dealership. I...

This is my 7th car purchased from this dealership. I return because of the people who work at the dealership. Their location is also important.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Will be buying my next car there too.

Ended up paired off with Janine Haisha, who made the whole process a breeze. Not only will I happily go back to Suburban Toyota, I'll be asking for her by name when I do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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