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Suburban Toyota of Troy

(1,467 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Will be buying my next car there too.

Ended up paired off with Janine Haisha, who made the whole process a breeze. Not only will I happily go back to Suburban Toyota, I'll be asking for her by name when I do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Both Ray and Andy were very personable and not pushy. Ray...

Both Ray and Andy were very personable and not pushy. Ray (the salesperson) listened to what I wanted, answered all my questions, and went out of his way to make the deal work, negotiating the price and even shuttling me to the dealership to sign purchase papers. Andy (the finance manager) explained everything thoroughly and patiently even though it was closing time and another customer had unexpectedly showed up and was waiting to close on her car after mine. I know it was a very long and hectic day for him, so I appreciate the time he spent. The price of the vehicle was fair, and the service was friendly. Better scheduling would have been nice, but the dialogue with Ray and Andy's great sense of humor and passion for his work more than compensated for that mixup. I look forward to driving my Prius and saving on gas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a monthly payment in mind. Ray and Andy really...

I had a monthly payment in mind. Ray and Andy really worked hard to reach my payment. I would recommend these guys for your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Andy Shayota please don't eat the sugar because you...

Andy Shayota please don't eat the sugar because you are SWEET ENOUGH !! ^.^ Sales con "RAY SADLER " !!!!! You are AWESOME !! And Mike Sushi is ready !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchase of Toyota Camry

Salesperson was exceptional. It was a great experience all the way around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ray was very helpful and polite. He was very quick in...

Ray was very helpful and polite. He was very quick in helping us find an excellent car within our budget. Andy helped us with finance and other documentation and is quite knowledgeable. Nice folks. Will definitely go back when i am in market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

anks101, we appreciate your business. Thank you for allowing us to serve you. We hope you enjoy your car for a long time. Regards, Daniel Boismier

Sales associate was very willing to work with us. I did...

Sales associate was very willing to work with us. I did not get the "car-shark" feeling from Mr. Sadler. We also worked with Mr. Shayota for the finaicial portion of our purchase - he was very informative. We will recommend this dealership and return when we are in the market for a vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone at this dealership was friendly and courteous. ...

Everyone at this dealership was friendly and courteous. Our sales Consultant, Kamil, was especially helpful in our decision to purchase our new Toyota Prius V. Kamil, was very knowledgeable,competent and showed extreme patience, as my husband and I was making a big decision to purchase our first hybrid technology car. We are extremely happy with our purchase and Suburban Toyota-Scion in Troy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience working with Kamil and the rest of the...

Great experience working with Kamil and the rest of the team at Suburban Toyota-Scion of Troy on purchasing my new Toyota Camry. Even the finance people was great to work with, everyone there was very helpful and understanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I greatly appreciated Ray's insight and hospitality. ...

I greatly appreciated Ray's insight and hospitality. Thanks to his recommendations, I was able to lease the perfect Scion and additional insurance coverage to best suit my needs. I will happily recommend Suburban Toyota-Scion to any friends and family that are in need of a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.