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Suburban Toyota of Troy

(1,467 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Kurt and mike were great they worked hard to find me the...

Kurt and mike were great they worked hard to find me the lowest interest they could I will recommend this dealership to my friends and family thanks again .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Walked in and was treated right away. Turns out the car I...

Walked in and was treated right away. Turns out the car I went to look at was sold just that morning, however they had a number of great alternatives- one of which I went with! Great service all around, and they kept offering crackers and water, so I kept taking them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My family and I have leased or purchased four vehicles...

My family and I have leased or purchased four vehicles from Suburban Toyota over the years. Each time, our experience has been positive. The staff is friendly and helpful. We always work with Dennis Barrera, sales manager. He makes sure we are completely satisfied with our vehicle. From the color choice to options, Dennis is top in customer service and makes sure you are very happy with your vehicle. This is why he has such a loyal client base. I know I will continue to use this dealership for maintenance or service on the vehicle as well. I highly recommend Suburban Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Leased a new Toyota Sienna from Becky. Everyone from the...

Leased a new Toyota Sienna from Becky. Everyone from the sales staff to the financial staff were very pleasant to deal with, very transparent with everything and extremely nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall 5 star rating for every aspect. Specially Becky...

Overall 5 star rating for every aspect. Specially Becky was best to convince us about our recent Toyota Sienna purchase. She helped us in every aspect. Your service station is very good. All of you are helpful and nice to customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had the pleasure of working with Becky Bennett - she...

I had the pleasure of working with Becky Bennett - she made the whole experience of buying my new car outstanding! She is knowledgable & helpful. The staff is friendly. Suburban Toyota is a great place to do your research and buy your Toyota!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I found the Suburban toyota delarship to be friendly and...

I found the Suburban toyota delarship to be friendly and responsive. Sales consultant Kamil abdullah very clearly explained the features of Camry and the available finance options. He was friendly and well informed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellent service today from the service department! ...

Excellent service today from the service department! They worked on my Prius which was in for a recall. Thank you to Jim and the other guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our household too a hit in the 2008 recession. But Jay...

Our household too a hit in the 2008 recession. But Jay Edwards, and Andy from financing made sure that our being Prius drivers for the better part of a decade meant something to them, and to Toyota Financial. We weren't just stats on a form. Jay and Andy guided our application through making sure we stayed Prius drivers for another 3 years. And we're grateful to Jay and Andy for making us feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dennis Barrera is the best Sales person that I have ever...

Dennis Barrera is the best Sales person that I have ever work with, he did everything from showing the cars to me to the credit information, I do not like it when you have to share your information with alot of different people and he told me he would work it out so I would just work with him during the sale of my new car, he is such a nice man, always with a smile and ready to make sure the customer is happy with the perfect car or truck that is for them. Looking forward to my getting my next new car from Dennis, I think every two years or so it a good time to get a new car and I know Dennis is just a phone call away to find the best car for me. I appreciate him and his kindness so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.